New Pudong terminal is missed opportunity for airline hub power leap
Regret was my first thought upon arriving at Shanghai Pudong’s new satellite terminal. Bright light reflecting on white walls made for a har... Continue Reading
Nose to Tail
Aeroflot delivers luxury budget travel experience to Boston
After spending nine months in Russia as a graduate student, I was looking forward to returning home for the holidays. I checked Skyscanner t... Continue Reading
When a half can of Coke is the high point of a Korean Air 777 flight
I hate running to catch flights, but sometimes that’s just how it goes. And so it was, after a late arrival into Seoul that I found my... Continue Reading
New Delta service is great; how about abridged version for red-eyes?
When an airline announces upcoming changes to its economy class meal service and soft product, it’s not usually for the better. Cuts of all ... Continue Reading
United First on 737NG begs for hard product upgrade but soft shines
Having taken a first look at United Airlines’ wonderful new CRJ550 interior in the wild earlier in the day, it was time for me to work my wa... Continue Reading
Thai Airways A350 doesn’t disappoint in economy class
Scheduled to fly between gorgeous Phuket, Thailand and Bangkok’s Suvarnabhumi Airport on a Thai Airways Boeing 747-400, I was surprise... Continue Reading
Air Europa proves inconsistent crapshoot of an experience
When I booked an intra-Europe flight from Amsterdam to Madrid with Air Europa back in July, I had no idea that by the time my November depar... Continue Reading
When you have room to breathe on an Air Canada A320, but not the 787
On a recent trip to Montreal to attend Air Canada’s annual Young Women in Aviation event, I was booked on what the carrier calls a Rapidair ... Continue Reading
Mostly modest, Firefly surprises with some nice touchpoints
Southeast Asia is a wonderful place to experiment with new airlines. Tickets are cheap, flights are short, and options abound. A free day in... Continue Reading
United CRJ550 impresses in revenue service but lack of power smarts
United Airlines, in tandem with regional carrier GoJet, recently rolled out its shiny new Bombardier CRJ550 regional jet at its Chicago, Ill... Continue Reading
Vietnam deserves consistency award for PaxEx aboard 787-9 and A350
On a recent personal trip to Vietnam, I had a choice of connecting through Seoul on either Korean Air or Vietnam Airlines. Having already tr... Continue Reading
Cheap and cheerful: Wizz Air serves perfect price point on UK-Russia
I spend a lot of time with tourists here in St. Petersburg, Russia, and recently heard a rumor about “ridiculously affordable” airfares to L... Continue Reading
Why Air Astana is right to tout the PaxEx aboard its A320neoLR
As I enter Air Astana’s brand new Airbus A321neoLR – the first in Central Asia – I immediately start to get a flavor for t... Continue Reading
BA’s new A350 Club Suites: scores on the doors?
British Airways is at a crossroads in passenger experience, with its new Collins Aerospace Super Diamond doored mini-suites arriving on its ... Continue Reading
Delta IFE on A330neo primed to be slick but quirks need ironing out
While not quite a “new” aircraft, I jumped at the chance to book a flight on Delta Air Lines’ recently introduced Airbus A330-900neo (... Continue Reading
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