Mission accomplished for United as regional PaxEx mirrors mainline
The passenger experience on board regional jets in the United States has seen somewhat of a transformation. Until just a few years ago, step... Continue Reading
Nose to Tail
Problems with Southwest inflight Internet smart aboard 737 MAX 8
A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app pro... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
KLM regional strategy makes for pleasant start to flight with kids
One of the things that struck me most about a recent transatlantic KLM flight to Washington Dulles with my two young children was the ease a... Continue Reading
Vistara aims to go the extra mile to make passengers smile
Vistara, a young, boutique airline in India, is seeking to make waves for its service and gracious staff. With a fleet of 22 aircraft includ... Continue Reading
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
When aged British Airways 747s offer a better PaxEx than its A380s
Four flights connecting three continents with nearly 20,000 miles flown in economy class on British Airways have left me with oddly mixed fe... Continue Reading
CityJet SSJ100 PaxEx impresses and Brussels tackles inflight drinking
A recent trip from Billund, Denmark to Madrid, with a quick stopover in Brussels, gave this writer an opportunity to fly the Sukhoi Superjet... Continue Reading
Asiana’s Solstys stands up to the business class test of time, twice
When Asiana Airlines introduced its OZ Quadra Smartium in 2011, the overall feeling was that the name was wonderfully weird, but that the St... Continue Reading
Peeling back the PaxEx on Mango from Lanseria reveals sweet surprises
It’s not often that I have no hand in which airline I fly, but that is exactly what happened on a recent family trip to South Africa. As par... Continue Reading
Oman Air continues to embrace its roots with 737 MAX experience
Oman Air recently celebrated the delivery of its fifth of 30 Boeing 737 MAX 8s on order with the airframer. Keen to learn more about Oman Ai... Continue Reading
CDG proves productivity-friendly on last minute flight to Toulouse
Taking a quick last-minute trip to Toulouse to see the maiden flight of the Airbus A330-800 feels like a can’t-miss opportunity, but it can ... Continue Reading
“Delights To Go” shows promise but reflects Lufthansa’s problems
On a recent trip through Munich, I was excited to try out Lufthansa’s new “Delights To Go” self-service mini-lounge: this is the kind of inn... Continue Reading
SmartSky Networks impresses during flight demo as launch date nears
It’s not uncommon to hear certain inflight connectivity service providers promise an at-home or office experience in the sky. But exec... Continue Reading
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