Exploring airline form accessibility for service animal handlers
After a lengthy rulemaking process, the US Department of Transportation’s new amendments to the Air Carrier Access Act finally went into eff... Continue Reading
Nose to Tail
My kingdom for a slimline: honesty and reality in PaxEx
Once COVID-19 vaccinations enable safe, sensible and responsible travel, there’s a generational opportunity for some airlines to change tack... Continue Reading
Finding the middle road: Virgin Australia’s MAX 10 PaxEx options
When Virgin Australia takes delivery of its 737 MAX 10 aircraft starting in 2023, it will be as part of the airline’s future: charting a #Pa... Continue Reading
New York offers impressive PaxEx at Moynihan Train Hall
“Through [Pennsylvania Station] one entered the city like a god. Perhaps it was really too much. One scuttles in now like a rat.” The late a... Continue Reading
Reshaping O&D: the remote trend and business/work travel
As we look towards 2021, one thing is clear in the future fog swirling around the COVID-19 pandemic: the way that many people will work has ... Continue Reading
Butterfly seat takes flight at Sekisui Kydex incubator
Creating a new type of aircraft seating is incredibly difficult, with aviation regulation lagging significantly behind both design innovatio... Continue Reading
Deconstructing the Japanese high speed rail passenger experience
Japan’s Shinkansen high-speed network is a marvel of technology, engineering, infrastructure investment, speeding a thousand passengers seam... Continue Reading
Innovating into leisure travel in the COVID transition and beyond
Leisure travel is a massive part of the puzzle for aviation’s COVID-19 recovery, but it remains a big unknown as we continue to read into su... Continue Reading
Aviation’s COVID-19 “mad cow burger” problem
In 1990, as years of concern about mad cow disease in the UK reached critical mass, the country’s agriculture minister fed his four-year-old... Continue Reading
Toronto Pearson’s touchless parking system proves timely
In the midst of the COVID-19 crisis, and indeed in a post-pandemic world, passengers will expect more contactless experiences along their tr... Continue Reading
United impresses with accessible app for the blind
In January 2019, United Airlines launched a new inflight entertainment platform on its Boeing 787-10 aircraft. The IFE system boasts a pleth... Continue Reading
Why key upgrades hang in the balance for New York City Subway
The last time I wrote about the state of the New York City Subway in 2015, things were not going all that well. Overcrowding was burdening t... Continue Reading
The Eurotunnel’s Channel Tunnel car shuttle shines during COVID
Travel between Europe and the UK has changed to an almost unrecognisable extent during the COVID-19 pandemic. With the UK’s unilateral two-w... Continue Reading
Channel ferry COVID protocols reassuring for passengers
With Europe heading back into strict COVID-19 lockdowns, travel has been reduced to the essentials. For an essential, last-minute trip from ... Continue Reading
A new socially distanced airport experiment comes to Denver
In mid-September, Denver International Airport (DEN) introduced a program called VeriFLY in order to help calm passengers’ anxieties about s... Continue Reading