Customer service incompetence colors Thai Airways travel experience
This was a review I had been looking forward to writing for some time. After spending weeks in Southeast Asia filming in the jungle without ... Continue Reading
Nose to Tail
Why Bangkok Airways deserves its award-winning reputation
Before a recent trip to Southeast Asia, I’d never heard of Bangkok Airways. Passing through Bangkok’s Suvarnabhumi Airport for t... Continue Reading
Unearthing PaxEx news on Vistara inaugural to the Land of Smiles
Thailand is known as The Land of Smiles, so it was fitting for Indian operator Vistara to pay homage to its newest international destination... Continue Reading
Seatback IFE helps ensure perfect mix of amenities on American A321
Ah, LaGuardia Airport. The sights, the smells, the droplets of water of unknown origin hitting you on the head as you wait to board your 181... Continue Reading
Ease and efficiency make for pleasant Ryanair flight to Stansted
A recent trip to London brought me back to Stansted Airport after many years away, and gave me a fresh opportunity to fly on low-cost carrie... Continue Reading
Fifth freedom flight proves inexpensive way to try Royal Jordanian 787
In addition to a cluster of Airbus narrowbodies and Embraer regional jets, Royal Jordanian Airlines operates a small longhaul fleet of seven... Continue Reading
Thai delivers surprises, some pleasant, on 777 from Bangkok to Phuket
For the traveler looking to connect the Thai capitol of Bangkok with the storied resort town of Phuket, options abound. The cities are conne... Continue Reading
Flying “the good A321” with seatback IFE at AA is great
“You chose AA instead of a DL A220??!” That was the reaction from one #AvGeek on Twitter after reading that I chose to fly American Airlines... Continue Reading
Leaving on a high with Swoop’s low fares, despite low frills
My 8-year old daughter’s summer bucket list item was to see the ocean so I decided to take her on her very first flight. I live in Canada an... Continue Reading
When scant inflight service leads Korean A220 passenger to think LCC
What kind of #AvGeek would I be if I chose to fly the same airline twice on the world’s busiest route? Not willing to find out, I trad... Continue Reading
Business class on Malaysia 737-800 proves PaxEx mixed bag
It is always exciting to try a new airline, particularly when you’re married to an alliance and don’t generally stray outside of... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Slow down, do the research for a PaxEx win on low-cost carrier AirAsia
Last minute bookings are always fun, I think. A recent adventure in Malaysia had me suddenly needing to travel to Kota Kinabalu from Sandaka... Continue Reading
In praise of an aging lie-flat and stellar crew on Delta 767-300
Who doesn’t love a surprise? Sure, there are bad surprises, like the time China Airlines surprised me by going on strike and canceling... Continue Reading
A frequent traveler’s wishlist for reimagined Eurobusiness
Living in Europe and flying around the continent frequently, I’ve been reflecting a lot on the quality of the Eurobusiness products offered ... Continue Reading
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