Revamping its app, United wants “to go where you are”
When it comes to technology and innovation, United Airlines EVP of Technology and Chief Digital Officer Linda Jojo says flexibility and a fo... Continue Reading
Services
Delta’s new fashion-forward uniforms have taken to the skies
“No more navy.” That’s what Delta executives told fashion designer and Project Runway judge Zac Posen when they approached him to redesign t... Continue Reading
Brand inspectors aim to maintain integrity of product and design
With billions invested in airline branding programs, getting a return in customer satisfaction and brand reputation is critical. Checking th... Continue Reading
New restraint system addresses airline passenger violence
A workplace conflict consultancy in Britain has developed a passenger restraint system which will be easier for crew to use while reducing t... Continue Reading
EU court ruling on wild cat strikes is wild card for airlines, passengers
The Court of Justice of the European Union announced this week that German leisure airline TUIfly will be responsible for paying compensatio... Continue Reading
KLM outlines challenges of reducing inflight catering waste
Dutch carrier KLM aims to halve the amount of residual waste from its onboard catering activities by 2025, but admits “slow” pro... Continue Reading
Virgin Atlantic introduces three levels of economy fares
Yet another airline – Virgin Atlantic – has rolled out a layered version of prices and amenities for those traveling in economy class. The L... Continue Reading
The Concorde soars anew in Ode to Concorde
Most documentaries about the Concorde tend to focus on the glamour and mystique of the Concorde era itself, the thrill of jetting across the... Continue Reading
Saudia’s Disney Tsum Tsum kid kits win big at Tillywig Toy Awards
Anyone who has children can tell you that there is a fine, ever-shifting line in the sand between so-called “cool” stuff and “little kiddish... Continue Reading
What’s your water buffalo? Learning from hotel innovations
Designing airline passenger experience sometimes benefits from a look at other parts of the travel experience. Hotels are often a focus, wit... Continue Reading
Scuppering more signature soft product hurts United Polaris
It’s no secret that the rollout of United’s Polaris has been… let’s be kind and say sub-optimal. First, the seats are delayed, which of cour... Continue Reading
Take a look inside Incheon Airport’s new Terminal 2
Visitors headed to South Korea for the 2018 PyeongChang Winter Olympic Games will be wowed by the brand new Terminal 2 that opened last mont... Continue Reading
Turkish Airlines turns to all-natural materials for new inflight toys
Turkish Airlines is seeking to bolster its sustainability credentials with the introduction of new inflight toys made from all-natural mater... Continue Reading
Airline collapses reignite calls for fund to protect passengers
A spate of European airline failures over recent months has reignited calls for the creation of a bankruptcy fund to protect passengers when... Continue Reading
Delta reins in emotional support animals with new guidelines
Delta Air Lines is tightening requirements for the carriage of emotional support animals in its aircraft cabins, after seeing an 84% spike i... Continue Reading
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