Considering whether American Airlines Shuttle is special…or not
When an airline brands a route as a “shuttle”, a certain level of expectation kicks in. Frequent service, minimal time spent in the airport,... Continue Reading
Nose to Tail
BA’s new Collins Club Suite opens Pandora’s Door of questions
British Airways is finally raising the standard of its Club World business class, with a doored outward-facing herringbone suite that the ai... Continue Reading
Room for improvement in first class on Alaska Boeing 737-900
With its fantastic earnings rates and miles flown-based status chart, Alaska Airlines’ loyalty program is one of the best out there th... Continue Reading
Why I always say yes to Spirit Airlines’ Big Front Seat
When I tell people that I have booked a flight on Spirit Airlines, I typically receive one of two reactions. The most typical, and least inf... Continue Reading
Delta has good reason to be proud of Delta One Suites
Usually airline strikes don’t pan out super well for the passenger, and a recent strike by China Airlines pilots over rest issues thre... Continue Reading
Alaska versus JetBlue: A study in transcon PaxEx outside the Big Three
JetBlue Airways and Alaska Airlines have a lot more similarities than differences, but there are still a few key differentiators that separa... Continue Reading
The surprisingly unexciting business class seats on the longest flights
Do the world’s longest flights offer the world’s best passenger experience? Flyers might expect the latest and greatest seats on the longest... Continue Reading
Delta hits a home run with Airbus A220 passenger experience
Few airlines in the world take product consistency as seriously as Delta. When it inducted the Airbus A220 into its operations, the carrier ... Continue Reading
Mission accomplished for United as regional PaxEx mirrors mainline
The passenger experience on board regional jets in the United States has seen somewhat of a transformation. Until just a few years ago, step... Continue Reading
Problems with Southwest inflight Internet smart aboard 737 MAX 8
A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app pro... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
KLM regional strategy makes for pleasant start to flight with kids
One of the things that struck me most about a recent transatlantic KLM flight to Washington Dulles with my two young children was the ease a... Continue Reading
Vistara aims to go the extra mile to make passengers smile
Vistara, a young, boutique airline in India, is seeking to make waves for its service and gracious staff. With a fleet of 22 aircraft includ... Continue Reading
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
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