Passengers bemoan Space-Flex crunch on Lufthansa’s new A320neo
Reaction to Lufthansa's new A320neo layout, including two more rows of seats and the Space-Flex v2 galley/lav combo, has been impressively l... Continue Reading
Nose to Tail
New JetBlue credit cards yield big rewards
Building a compelling co-branded credit card offer in a revenue-based loyalty program can be a challenge. JetBlue rose to the challenge this... Continue Reading
Is Emirates about to make a 2-3-2 new business class mistake?
Emirates’ new Boeing 777 longhaul business class seat will be unveiled next week, but the initial prognosis looks to be for a remarkably sho... Continue Reading
Taste-testing Thai AirAsia’s many meals in-flight
Ordering a meal for my recent AirAsia trip was a reasonable choice. Ordering 4 on each flight may have been too much. But it was a lot of fu... Continue Reading
Lounges continue to fragment between status and class of service
As airlines continue to invest in the passenger experience, more and more of them are revisiting the split between the ground services they ... Continue Reading
Slow jetway innovation means #PaxEx opportunities
The humble jetway — call it airbridge, jet bridge, or what you will — is getting a lot of attention with a USA Today feature by my RGN colle... Continue Reading
Signature food options help airlines stand out in busy markets
Airlines worldwide are stepping up their inflight food game to attract passengers, particularly those who are after more than just the very ... Continue Reading
Qantas’ one in seven Business Suite seat problem is apparent
Qantas’ new business suite, currently rolling out across the airline’s domestic and international Airbus A330-200 and -300 fleet, has receiv... Continue Reading
Whither longhaul LCC Premium E in the age of DIY Eurobusiness?
Next month I’m flying from Sydney to Singapore, and the best fares were, perhaps unsurprisingly, on Singapore Airlines’ low-cost carrier Sco... Continue Reading
New Formation “super-throne” posits business/first questions
Among the myriad products shortlisted for a Crystal Cabin Award is one that caught my first-and-business-class-focussed eye: a new first and... Continue Reading
When a bed is the best thing on offer in a lounge
Flying Air New Zealand Business Premier out of Shanghai’s Pudong International Airport after a hot and sweaty day in the muggy coastal city,... Continue Reading
Qantas diversifies epiQure wine offering to foodies
Qantas’ frequent flyer epiQure online wine store is expanding to specialist foodie nosh and gift packs in the latest salvo of the fight for ... Continue Reading
Apex or Nadir: the accountancy straw that breaks the camel’s back?
In the perennial quest for the optimum business class seating configuration balancing increasing passenger expectations about space requirem... Continue Reading
Swiss’ elegant new Zürich lounges somehow lack Swissness
Alongside its new Boeing 777-300ER aircraft (new first class suites with questionable pegboard-style holes, Thompson Vantage business class ... Continue Reading
Alaska’s rebrand: does livery and branding matter to #PaxEx?
I’m pretty bullish on the effects of airline branding — I think that giving an airline a sense of character helps to set the expectations th... Continue Reading
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