Thoughtful mocktails Nudge passengers away from over-imbibing
I talk a lot in Up Front about wonderful Champagne, carefully selected wines, signature cocktails, and other alcoholic beverages, but in the... Continue Reading
Nose to Tail
Emirates bets on JetBlue Caribbean/LatAm FLL connections
Why on earth, you might have wondered, is Emirates flying to Fort Lauderdale, the second airport for the Miami metropolitan region, rather t... Continue Reading
With 787-9, Aeromexico can go full Pacific Rim in business
Aeromexico’s Boeing 787-9 Dreamliner is so new that the airline doesn’t even have information on its website. But I revealed last week that ... Continue Reading
American reveals post-Zodiac business class plan for 787, 777-200ER
American Airlines is splitting its future longhaul fleet into a total of five business class subfleets as a result of the failure of Zodiac ... Continue Reading
ANA first class embodies Japanese hospitality, ‘omotenashi’
Sometimes I have the joy and the privilege to experience an airline service so excellent that I wish it served as an example of how to surpr... Continue Reading
Economy class worsens and I’m part of the problem
Tighter seats are (finally) coming to Cathay Pacific. British Airways is (finally) dropping free meals on short-haul routes. Has the industr... Continue Reading
Farewell to the 747 and all its premium cabin innovations
Cathay Pacific has retired its last Boeing 747-400, and indeed what seems likely to be its last passenger 747 ever. Much has been written ab... Continue Reading
Crystal’s private cruise jet misses on the hard product
Cruise line Crystal’s new jet looks beautiful in some areas, and redefines the onboard dining area in particular. My RGN colleague Cynthia D... Continue Reading
Aloha to the A380? Why it seems unlikely for Hawaiian
Hawaiian Airlines is the latest rumored customer for the Airbus A380 and it may be the US carrier best suited to acquire the type. But will ... Continue Reading
Cathay Pacific tests out new staggered regional business class seats
Flying around Asia on Cathay Pacific is an exercise in uncertainty for most passengers. With the carrier’s strategic underutilisation policy... Continue Reading
British Airways first class aims to match Virgin biz with LHR “wing”
One of the passenger experience benefits for first class travellers has been missing for eight years at London Heathrow’s Terminal 5, the ho... Continue Reading
United tries out Polaris soft product on “test flights”
United Airlines is conducting test runs for its new Polaris business class, unveiled in June and set to debut in December. These mock flight... Continue Reading
Hit or miss? Airlines aim to woo passengers with new ad campaigns
Success of American and KLM's new ad campaigns will be measured on different scales. American's approach is much broader and leaves much gre... Continue Reading
American’s Diamond 757 refit lacks decade of #PaxEx innovation
Finally, American Airlines is refurbishing its longhaul Boeing 757-200 fleet, which the airline expects to fly for quite a few years yet. Th... Continue Reading
First on board: My experience on JetBlue’s US-Cuba inaugural
Travel creates so many opportunities, allowing for exposure to other cultures and solving problems that seem to befuddle governments. To be ... Continue Reading
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