JetBlue’s experience design secret: a crowdsourced music playlist
Next month one airline will celebrate a very odd anniversary, and although it won’t be announced with parties or banners, or even logo-print... Continue Reading
Details and Design
When great airport design is where you least expect it
Hating on airports is practically a whole genre of stand-up comedy today, and it’s no wonder; these places of motion and meeting have increa... Continue Reading
A first class amenity kit renaissance blossoms
Call them goodie bags, amenity kits, washbags, travel pouches, sponge bags, Dopp kits or something else, but the little pouch of products wi... Continue Reading
When a cruise line designs an airline
Today is the first day of fall in 2016. It is also likely the first time you’re reading the words “Crystal AirCruise”. By this time next yea... Continue Reading
From hot tubs to gourmet butter: Over-the-top lounge amenities
Hot showers with fluffy towels? Dining rooms with white linens and tableside service? Cocktail lounges where top-shelf is the only shelf? Ps... Continue Reading
The necessity of smart stowage for smartphones on aircraft
“I will always have a scar on my hand from a 767.” Andy Miles, a frequent flyer who often crosses the Pacific in premium seats, messaged me ... Continue Reading
Overlooked and Underloved: An ode to airline salt & pepper shakers
Google “airline salt and pepper shakers for sale.” Go ahead. I’ll wait. Typing that exact search into Google yields over 6.3 million results... Continue Reading
Why the six-way headrest on Cathay’s A350 is a tiny revolution
Consider the headrest. If you think about it, head and neck support in airline seating is chiefly a concern of economy class, arguably the c... Continue Reading
Design firm Acumen reimagines PaxEx for Supersonic travel
The return of supersonic aircraft will mark a new era in aviation, not only for the speed at which passengers can reach their destinations b... Continue Reading
Why air travel is still special despite the headaches
As more and more ultra low-cost carriers take to the skies to accommodate an ever-growing number of budget conscious travelers – say ‘hello’... Continue Reading
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