Goodbye to British Airways’ baby bus, the all-premium A318
Originally used as flight numbers for the legendary Concorde, BA1 and BA2 were more recently associated with the British Airways Club World ... Continue Reading
Tag Archives: #NoseToTail
Let’s evolve airport lounge thinking from the “business center”
The COVID-19 pandemic has changed the way our world works — and the world of work — in myriad different ways, including for people with the ... Continue Reading
Shikata ga nai: how a scheduling mixup turned into a moment of joy
If you’ve heard of the Sanriku coast, it’s probably not for the beautiful coves formed from the drowned river valley rias that curve in and ... Continue Reading
A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
Singapore Airlines mostly impresses on world’s longest flight
The air was thick and humid outside Singapore’s sprawling Changi International Airport last September. The blast of cold, conditioned ... Continue Reading
Virgin Australia from the beginning, and what shouldn’t be the end
Virgin Australia’s story is one of passenger experience, of transforming a cheap-and-cheerful low-cost carrier into a new model of airline, ... Continue Reading
Winter delay proves effectiveness of Brussels and Eurowings PaxEx
My return from a recent trip to Geneva for the International Air Transport Association’s annual Media Days could easily have turned in... Continue Reading
Solid catering and service help MAS redeem itself on 737 flight
After spending three weeks stationed near Sandakan, on the Malaysian side of Borneo, the time had come to leave. I had chosen Malaysian Airl... Continue Reading
Aeroflot delivers luxury budget travel experience to Boston
After spending nine months in Russia as a graduate student, I was looking forward to returning home for the holidays. I checked Skyscanner t... Continue Reading
New Delta service is great; how about abridged version for red-eyes?
When an airline announces upcoming changes to its economy class meal service and soft product, it’s not usually for the better. Cuts of all ... Continue Reading
Thai Airways A350 doesn’t disappoint in economy class
Scheduled to fly between gorgeous Phuket, Thailand and Bangkok’s Suvarnabhumi Airport on a Thai Airways Boeing 747-400, I was surprise... Continue Reading
Mostly modest, Firefly surprises with some nice touchpoints
Southeast Asia is a wonderful place to experiment with new airlines. Tickets are cheap, flights are short, and options abound. A free day in... Continue Reading
Cheap and cheerful: Wizz Air serves perfect price point on UK-Russia
I spend a lot of time with tourists here in St. Petersburg, Russia, and recently heard a rumor about “ridiculously affordable” airfares to L... Continue Reading
BA’s new A350 Club Suites: scores on the doors?
British Airways is at a crossroads in passenger experience, with its new Collins Aerospace Super Diamond doored mini-suites arriving on its ... Continue Reading
Delta IFE on A330neo primed to be slick but quirks need ironing out
While not quite a “new” aircraft, I jumped at the chance to book a flight on Delta Air Lines’ recently introduced Airbus A330-900neo (... Continue Reading
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