Massive CDG construction project to improve Air France #PaxEx
Looking for a smooth and convenient connecting hub in Europe? Historically the Air France operation at Charles de Gaulle airport in Paris ha... Continue Reading
Tag Archives: lounge
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
Polaris is peachy on United 777, but coach class crush is real
United Airlines yesterday took its new Polaris product to the skies on the first Boeing 777-300ER to feature the new business class seats. D... Continue Reading
Surprise Qantas business outshines usual NZ Jetconnect
Qantas’ flights between New Zealand and Australia are, in some ways, an odd bunch. Operated by cheaper New Zealand subsidiary Jetconnect, wh... Continue Reading
Priority Pass hits milestone, but are outstation lounges worth it?
Lounge membership programme Priority Pass hit a thousand-lounge milestone this year, and with a growing number of frequent flyer-aimed credi... Continue Reading
China-focussed SkyTeam bucks mediocre national lounge trend
With a new shared facility in Beijing due to open “in the coming weeks”, airline alliance SkyTeam is pushing the boundaries of Chinese airli... Continue Reading
ANA first class embodies Japanese hospitality, ‘omotenashi’
Sometimes I have the joy and the privilege to experience an airline service so excellent that I wish it served as an example of how to surpr... Continue Reading
Crystal’s private cruise jet misses on the hard product
Cruise line Crystal’s new jet looks beautiful in some areas, and redefines the onboard dining area in particular. My RGN colleague Cynthia D... Continue Reading
Flying first class on Team GB’s #victoRIOus BA Olympic 747 charter
After a record-breaking medal haul at the Olympic Games in Rio de Janeiro, British Airways — like many other national carriers — had the hon... Continue Reading
United focuses on sleep, hard product in new Polaris business ad
United Airlines’ new commercial for its Polaris business class struck a chord with me this week, not least because it’s fascinating to see w... Continue Reading
Swiss’ Zurich Senator Whisky Club delights, apart from the €8 wine
Sometimes you come across a passenger experience idea that sounds so genius that you wonder why nobody has ever had it before. Swiss’ Whisky... Continue Reading
Lufthansa’s transatlantic redeye: the perils of relying on efficiency
Shuttling backwards and forwards across the Atlantic this last month on three separate airlines, I’ve had a lot of time to reflect about the... Continue Reading
SkyTeam, Star Alliance set customer service agendas for the year
The SkyTeam and Star Alliance groupings have announced new initiatives that will further their IT investments and, eventually, benefit passe... Continue Reading
Lufthansa’s JFK Senator Lounge demonstrates perils of outsourcing
Lufthansa operates three flights daily from New York JFK to its hubs at Frankfurt and Munich, with a high percentage of premium passengers o... Continue Reading
United’s new Polaris business class designed with sleep in mind
NEW YORK – United Airlines will premiere its new Polaris business class cabin in December, when the first of 14 Boeing 777-300ERs it h... Continue Reading
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