Lufthansa’s JFK Senator Lounge demonstrates perils of outsourcing
Lufthansa operates three flights daily from New York JFK to its hubs at Frankfurt and Munich, with a high percentage of premium passengers o... Continue Reading
Tag Archives: lounge
United’s new Polaris business class designed with sleep in mind
NEW YORK – United Airlines will premiere its new Polaris business class cabin in December, when the first of 14 Boeing 777-300ERs it h... Continue Reading
Zodiac’s lower deck patent asks more questions than it answers
Zodiac Aerospace is exploring the opportunity of seating passengers underneath the main deck of commercial aircraft, in the area currently o... Continue Reading
Air New Zealand’s Auckland regional lounge excels
Air New Zealand’s new regional concept lounge in Auckland is remarkably clever. It’s small, chic and comfortable — ideally targeted at the t... Continue Reading
Lufthansa’s quiet First Class Terminal revamp shines
Lufthansa’s Frankfurt First Class Terminal stands, as you might expect, aside from the main terminal buildings at FRA. From the outside, it ... Continue Reading
What is business class, in the age of longhaul LCCs?
What does longhaul business class mean to you? Is it a flat (or nearly flat) bed? Lounge access? Better food and drinks? The diversification... Continue Reading
Singapore Airlines’ SilverKris Heathrow lounges take the gold medal
How do you maintain your airline’s distinctiveness and reputation for service in a crowded, increasingly commoditized business and first cla... Continue Reading
New LHR T5 Aspire lounge puts #PaxEx ball firmly in BA’s court
The most anticipated airport lounge of the year — certainly for British travellers — is now open at London Heathrow’s terminal 5, the home o... Continue Reading
BA doubles down on OpenSkies with new Paris lounge
Despite signs that British Airways’ OpenSkies subsidiary was starting to lose its appeal to parent group IAG, BA is sending a signal that it... Continue Reading
Turkish to democratize travel with free economy transit lounge
Ever since the first airline lounge opened in 1939 at LaGuardia airport in space also used by New York City’s mayor, there has been an aura ... Continue Reading
Etihad’s secret Residence lounge at Heathrow cranks up VIP service
If you’re dropping a cool $20,000 to spend seven hours in Etihad’s Residence first class one-bedroom suite, you might expect more than just ... Continue Reading
VIDEO: Virgin emphasizes real-world #PaxEx in new advert
“So you’ve got an idea,” leads off Virgin Atlantic’s new television spot — and for the airline industry, the ‘idea’ is using passenger exper... Continue Reading
Airlines must not fail in duty to assist passengers with disabilities
In the United States, airlines must abide by laws including the Americans with Disabilities Act and Part 382 of Title 14 of the US code. In ... Continue Reading
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