What airlines can learn from Singapore Airlines’ Private Room
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
Outside the realms of frequent travelers, an airline lounge is of a refined, elegant, upmarket space filled with objets d’art and chaises-lo... Continue Reading
Five years is a long time in aviation — and with it being over five years since I first tried to sort inflight Champagne into categories, it... Continue Reading
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
On the banks of a small lake in a tiny Finnish village sits the glass factory where every single one of Finnair’s signature Ultima Thule gla... Continue Reading
Though Air Canada has occasionally come under fire for sourcing wine from around the world instead of largely focusing on Canadian wine, the... Continue Reading
British Airways has six new Champagnes on board its longhaul first and business class cabins, and in its new lounges — but there’s only a li... Continue Reading
It was all the way back in 2014 that I first started sorting inflight Champagne into categories to help discussion of what remains the most ... Continue Reading
Three years ago, bang in the middle of Korean Air’s “Nutgate” scandal, the airline’s first class service on the premium route between Seoul ... Continue Reading
Airline lounges for first class, business class and frequent flyers remain in a transitional period as airlines continue to reduce the numbe... Continue Reading
Qantas’ London lounge is a fascinating beast. A month into its existence, the lounge is settling in nicely, and is rivalling Cathay Pacific’... Continue Reading
Qatar Airways is rarely out of the news, but much of the talk revolves around its mercurial chief executive, Akbar al Baker, who is always g... Continue Reading
For wine aficionados, it’s rare to find an airline offering as impressive a list of options as Japan Airlines did on my recent first class f... Continue Reading
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
You might expect, given that I wasn’t the world’s biggest fan of Cathay Pacific’s first class The Pier lounge in Hong Kong, that I also woul... Continue Reading
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