What airlines can learn from Singapore Airlines’ Private Room
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
Tag Archives: Champagne
The surprising importance of a lounge for an independent traveler
Outside the realms of frequent travelers, an airline lounge is of a refined, elegant, upmarket space filled with objets d’art and chaises-lo... Continue Reading
Recategorizing inflight Champagne five years on
Five years is a long time in aviation — and with it being over five years since I first tried to sort inflight Champagne into categories, it... Continue Reading
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
Ultima Thule: Finnair’s iconic glasses turn fifty
On the banks of a small lake in a tiny Finnish village sits the glass factory where every single one of Finnair’s signature Ultima Thule gla... Continue Reading
Why Air Canada wine is globally sourced and one must include bubbles
Though Air Canada has occasionally come under fire for sourcing wine from around the world instead of largely focusing on Canadian wine, the... Continue Reading
BA picks new Champagne, but without new seats is it all froth?
British Airways has six new Champagnes on board its longhaul first and business class cabins, and in its new lounges — but there’s only a li... Continue Reading
Airline Champagne options bubble with opportunity
It was all the way back in 2014 that I first started sorting inflight Champagne into categories to help discussion of what remains the most ... Continue Reading
Korean Air’s staid first class misses out on innovation
Three years ago, bang in the middle of Korean Air’s “Nutgate” scandal, the airline’s first class service on the premium route between Seoul ... Continue Reading
PaxEx 2018: Airlines seek to redefine lounges during a time of transition
Airline lounges for first class, business class and frequent flyers remain in a transitional period as airlines continue to reduce the numbe... Continue Reading
Qantas’ London lounge is the new Heathrow T3 must-visit
Qantas’ London lounge is a fascinating beast. A month into its existence, the lounge is settling in nicely, and is rivalling Cathay Pacific’... Continue Reading
Soft product clever touches help Qatar Airways excel
Qatar Airways is rarely out of the news, but much of the talk revolves around its mercurial chief executive, Akbar al Baker, who is always g... Continue Reading
Japan Airlines offers a masterclass in how to build a first class wine list
For wine aficionados, it’s rare to find an airline offering as impressive a list of options as Japan Airlines did on my recent first class f... Continue Reading
The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Real #PaxEx gems shine through at Cathay’s LHR, HND lounges
You might expect, given that I wasn’t the world’s biggest fan of Cathay Pacific’s first class The Pier lounge in Hong Kong, that I also woul... Continue Reading
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