New Pudong terminal is missed opportunity for airline hub power leap
Regret was my first thought upon arriving at Shanghai Pudong’s new satellite terminal. Bright light reflecting on white walls made for a har... Continue Reading
Tag Archives: airport lounge
Op-Ed: Hong Kong protests bring paradigm shift to passenger experience
The fortunate passengers contorted themselves into the bus luggage rack, such was the space constraint for Hong Kong International Airport’s... Continue Reading
Comfort+ experience falls frustratingly short on Delta 767 from Seoul
After one month on the road in Southeast Asia, it was finally time to come home. I stepped into Seoul-Incheon International Airport bleary e... Continue Reading
Recategorizing inflight Champagne five years on
Five years is a long time in aviation — and with it being over five years since I first tried to sort inflight Champagne into categories, it... Continue Reading
Customer service incompetence colors Thai Airways travel experience
This was a review I had been looking forward to writing for some time. After spending weeks in Southeast Asia filming in the jungle without ... Continue Reading
Beyond residential: moving towards the lounge-as-Starbucks model
The driving design trend behind most airport business class (and especially first class) lounges over the last decade has been “residential”... Continue Reading
When scant inflight service leads Korean A220 passenger to think LCC
What kind of #AvGeek would I be if I chose to fly the same airline twice on the world’s busiest route? Not willing to find out, I trad... Continue Reading
Business class on Malaysia 737-800 proves PaxEx mixed bag
It is always exciting to try a new airline, particularly when you’re married to an alliance and don’t generally stray outside of... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Press Release: Air France revamps lounge at Washington Dulles
Air France has revealed its completely revamped and more spacious lounge located in the heart of Washington-Dulles International Airport (US... Continue Reading
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
The good and the meh of Korean Air PaxEx aboard the 787-9
On my way to the 2019 IATA Annual General Meeting in Seoul, I had a choice to make. Flying Korean Air, I could opt to take the once cutting-... Continue Reading
Icelandair over the Atlantic: perfectly fine but left wanting more
While I try to get to my destinations on non-stop flights, sometimes that just isn’t possible. One of those destinations happens to be Hambu... Continue Reading
Virgin Atlantic eschews doors in new Cirrus NG business class
In true Virgin style, the reveal of Virgin Atlantic’s new Airbus A350 interiors at its headquarters near Gatwick was slick, design-oriented ... Continue Reading
Designing cabins for the nomadic businesswoman traveler
The needs of the nomadic businesswoman traveler shed light on something that women have known all along: the airline passenger experience ne... Continue Reading
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