Op-Ed: The hidden value of loyalty in airline disruption management
When the officers of The Titanic – while facing the mother of all disruptions to service delivery – had a tough choice to make about w... Continue Reading
When the officers of The Titanic – while facing the mother of all disruptions to service delivery – had a tough choice to make about w... Continue Reading
This is an Op-Ed contribution by former NTSB chairman Mark Rosenker, and shared by Inmarsat. Last week marked four years since the loss of M... Continue Reading
This is an Op-Ed contribution from Jerry Joliet, president and CEO of fire containment product maker Newtex. It does not necessarily reflect... Continue Reading
Every day in airports and airplanes around the world, there is a game of cat and mouse being played out by airlines and their passengers. Th... Continue Reading
It’s a time of transition for France’s national railway operator SNCF, as it shakes up its high-speed brands: a much-derided rebrand of its ... Continue Reading
This is an Op-Ed contribution from Laurent Safar, the CEO of Adaptive, which provides mobile inflight entertainment to airlines. Today’s con... Continue Reading
Another month, another major international airport with airline operations falling apart after routine winter weather, and another set of re... Continue Reading
Airline lounges for first class, business class and frequent flyers remain in a transitional period as airlines continue to reduce the numbe... Continue Reading
In the pointy end of the plane, 2018 is set to be a pivotal year as business class continues to supplant first up front. Can the industry pu... Continue Reading
Sandwiched between an awkwardly inappropriate comment – to a sea of white faces – about being “glad nobody took a knee” during the nat... Continue Reading
Passengers who have redeemed points to fly international business class on Air Canada may be disappointed to learn they are not presently we... Continue Reading
This is an Op-Ed contribution from Anna Guégan, who serves as manager of policy and market access at London-based consultancy Access Partner... Continue Reading
This is an Op-Ed contribution from Daniel Stecher, VP and head of sales for airline operations at IT solutions provider IBS Software Service... Continue Reading
There are a number of misconceptions about people with disabilities (PWDs) and their desire for travel, and even their wherewithal to do so.... Continue Reading
The Star Alliance recently announced that Chicago O’Hare International will be the latest airport to become part of the Star Alliance Connec... Continue Reading
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