Op-Ed: The hidden value of loyalty in airline disruption management
When the officers of The Titanic – while facing the mother of all disruptions to service delivery – had a tough choice to make about w... Continue Reading
Op-Ed
Op-Ed: Four years after MH370, a new era in safety is on the horizon
This is an Op-Ed contribution by former NTSB chairman Mark Rosenker, and shared by Inmarsat. Last week marked four years since the loss of M... Continue Reading
Op-Ed: More discussion needed on how to best handle inflight PED fires
This is an Op-Ed contribution from Jerry Joliet, president and CEO of fire containment product maker Newtex. It does not necessarily reflect... Continue Reading
Op-Ed: Airline industry must not rely on good luck to prevent disaster
Every day in airports and airplanes around the world, there is a game of cat and mouse being played out by airlines and their passengers. Th... Continue Reading
Op-Ed: France’s low-cost TGV Ouigo impresses on price and service
It’s a time of transition for France’s national railway operator SNCF, as it shakes up its high-speed brands: a much-derided rebrand of its ... Continue Reading
Op-Ed: The state of inflight entertainment, past, present and future
This is an Op-Ed contribution from Laurent Safar, the CEO of Adaptive, which provides mobile inflight entertainment to airlines. Today’s con... Continue Reading
Op-Ed: Twin winter disruptions show holes in airline IROPS plans
Another month, another major international airport with airline operations falling apart after routine winter weather, and another set of re... Continue Reading
PaxEx 2018: Airlines seek to redefine lounges during a time of transition
Airline lounges for first class, business class and frequent flyers remain in a transitional period as airlines continue to reduce the numbe... Continue Reading
PaxEx 2018: An increasingly complex balancing act for premium classes
In the pointy end of the plane, 2018 is set to be a pivotal year as business class continues to supplant first up front. Can the industry pu... Continue Reading
Editorial: Passengers must help to keep industry’s nose clean
Sandwiched between an awkwardly inappropriate comment – to a sea of white faces – about being “glad nobody took a knee” during the nat... Continue Reading
Op-Ed: Paying passengers will rejoice at Air Canada Signature Suite
Passengers who have redeemed points to fly international business class on Air Canada may be disappointed to learn they are not presently we... Continue Reading
Op-Ed: Are you ready for the EU general data protection regulation?
This is an Op-Ed contribution from Anna Guégan, who serves as manager of policy and market access at London-based consultancy Access Partner... Continue Reading
Op-Ed: Disrupting airline OCCs in the digital era
This is an Op-Ed contribution from Daniel Stecher, VP and head of sales for airline operations at IT solutions provider IBS Software Service... Continue Reading
Op-Ed: People with disabilities want to travel, too
There are a number of misconceptions about people with disabilities (PWDs) and their desire for travel, and even their wherewithal to do so.... Continue Reading
Op-Ed: Chicago is latest to receive Star connection service; will it help?
The Star Alliance recently announced that Chicago O’Hare International will be the latest airport to become part of the Star Alliance Connec... Continue Reading
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