Op-Ed: Why the rush to judgment in the Metrojet disaster
This is an excerpt from a story in The New York Times: “The cockpit voice captured ‘a brief fraction-of-a-second sound’ just before it stopp... Continue Reading
Op-Ed
Op-Ed: APEX needs non-entertainment vendors to stay relevant
The Airline Passenger Experience Association is a strange beast. Five years ago, and thirty years after its founding, the World Airline Ente... Continue Reading
Op-Ed: Airlines’ bespoke premium seat choices warrant questions
British Airways introduced the first flat-bed business class seat in 2000. At that point in time, no seat manufacturer was making fully hori... Continue Reading
Op-Ed: Rail needs to be focus in Heathrow expansion
The dies are cast and the battle lines drawn up once more over whether and how to expand London Heathrow. The UK’s Airports Commission, chai... Continue Reading
Op-Ed: US airlines practically begging for regulatory intervention
As summer approaches, the thought of seasonal air travel on US carriers has grown more and more heartburn inducing. Cheap oil, and the resul... Continue Reading
Op-Ed: Partnership for Fair Skies no longer presenting coherent front
A lot of people seem to think that the fight between the established carriers of the world and the “big three” Middle Eastern ai... Continue Reading
Op-Ed: Gulf stimulation of air travel unrecognized in Open Skies row
On a tour last summer of Doha’s new Hamad International Airport, I was told something peculiar by my guide; every shop and restaurant, every... Continue Reading
Op-Ed: How social media and virtual reality will reshape IFE
Having cut thousands of jobs last year in the midst of a $2 billion cost-cutting effort Qantas could certainly stand to gain from good press... Continue Reading
Op-Ed: Hidden-city ticketing not so hidden to the masses anymore
The concept of hidden-city ticketing is not a new one; airlines have been dealing with it for years. But millions more people recently becam... Continue Reading
Op-Ed: Airlines should take control of the mobile payments process
Seven years ago at a banking forum in Europe, a group of future-looking experts predicted that 20% of payments handled in Western countries ... Continue Reading
Op-Ed: Don’t take standardization too far in airline alliances
A healthy debate is underway on RGN following publication of what I would categorize as a modest, non-controversial article about how the 28... Continue Reading
Op-Ed: Clear expectations key to passenger experience on alliances
“Star Alliance sees unity in diversity of culture and product,” RGN contributing editor Neelam Matthews writes this week from New Delh... Continue Reading
Op-Ed: Media and industry sneering at service animals must stop
Google “emotional support pig” if you haven’t already. Read the sneering and loud cries of “fakery!”, and not just from the usual tabloid so... Continue Reading
Op-Ed: No one is as vested in your well-being as you
Kung Hei Fat Choi! Happy New Year! As we gallop into the Year of the Horse, would you know this was the greeting used in Hong Kong and other... Continue Reading
Op-Ed: When coach comfort is number one
As a frequent, usually-for-pleasure, always coach-fare passenger, I operated under the assumption that US airlines were far inferior to the ... Continue Reading
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