Flying first in Alaska’s sparkling new A320 cabin amid COVID
Like many frequent fliers of yore, the pandemic clipped my wings for most of the past year. But an intra-state business trip from Seattle to... Continue Reading
Nose to Tail
Room to grow for Virgin Australia’s new lounge concept
As Virgin Australia continues its pivot towards being a hybrid airline, fitting somewhere between full-service competitor Qantas and its low... Continue Reading
Spain’s low-cost high-speed rail competition heats up
Avlo. Ouigo. It all sounds like a series of magicians’ spells, but the only magic in Spain’s low-cost, high-speed rail market is likely to b... Continue Reading
United launches premium transcontinental from JFK, again
Many airlines have been accused in the past of operating to New York’s John F. Kennedy International Airport (JFK) purely as a matter of pre... Continue Reading
American Express vs American Airlines: corporate travel in a new world
Corporate travel is an unusual beast, and it’s one that was already starting to change form as the way people work was evolving even before ... Continue Reading
Factoring in New York restrictions when flying from USVI
Traveling with my wife between the US Virgin Islands and New York last month proved highly educational, both in terms of the on-ground and i... Continue Reading
Regional airports: the front line of PaxEx in the new remote world
One trend that seems set to continue after the COVID-19 pandemic is that of remote working. With that comes a decentralisation of people fro... Continue Reading
After the A380, whither the new wave of halo products?
With the demise of Airbus’ A380 programme, a crucial aspect of premium passenger experience design finds itself looking for a new home: the ... Continue Reading
Filling the premium economy gaps: opportunities and risks for airlines
Premium economy seems set to be the next big thing for airlines emerging from the COVID-19 crisis. Whether it’s business class passengers tr... Continue Reading
Delta sets high standard for cleanliness and comfort amid pandemic
The COVID-19 pandemic has changed the way we plan for travel. Lockdowns, border closures and COVID-19 testing requirements must all be consi... Continue Reading
The growing case for middle-seat-free class
Premium economy seems set to grow in importance to airlines as the world starts to recover from the COVID-19 crisis, with what was already t... Continue Reading
How aviation can innovate into the business class travel space
As we power into the second year of the COVID-19 pandemic, basic business class — where airlines, as in basic economy, unbundle the various ... Continue Reading
JetBlue’s new Mint, new route, give new reasons to shout
Last year at this time, a JetBlue flight was practically a carnival in the clouds. Whatever you wanted to drink, eat or watch could be done,... Continue Reading
Exploring airline form accessibility for service animal handlers
After a lengthy rulemaking process, the US Department of Transportation’s new amendments to the Air Carrier Access Act finally went into eff... Continue Reading
My kingdom for a slimline: honesty and reality in PaxEx
Once COVID-19 vaccinations enable safe, sensible and responsible travel, there’s a generational opportunity for some airlines to change tack... Continue Reading