Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
Tag Archives: first class
Thoughtful details and stellar service from ANA first class
It’s always a little tricky to make a decision when people ask me what was my best flight ever, but All Nippon Airways’ first class is high ... Continue Reading
Design for Recovery: Exploring IFE post-coronavirus
As the airline industry prepares for recovery from the coronavirus pandemic, there is an opportunity to examine digital touchpoints in the d... Continue Reading
Rethinking the aircraft seat for a new market reality
The coronavirus pandemic is a crisis for the airline industry, but it is also an opportunity to reevaluate the design of the passenger exper... Continue Reading
Op-Ed: Lessons airlines can learn from Singapore’s A380 first class
Who knows if we’ll see A380s flying again, and if so how many? It seems clear that, for many airlines, the downturn caused by the coronaviru... Continue Reading
Press Release: ANA enhances services at Haneda’s Terminal 2
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, welcomes the addition of a range of new services a... Continue Reading
Gogo braces for impact as airlines slash capacity due to coronavirus
As the coronavirus pandemic pummels air travel demand and airlines respond with reduced schedules, passenger experience (PaxEx) stakeholders... Continue Reading
Breeze Airways founder Neeleman: I’m not afraid to fly the MAX
Though David Neeleman has not ordered the Boeing 737 MAX for his new airline start-up, Breeze Airways, he is optimistic that the twinjet’s w... Continue Reading
Kengo Kuma’s pleasurable design story continues in new ANA lounge
All Nippon Airways’ collaboration with internationally renowned architect and designer Kengo Kuma extends beyond is aircraft interiors... Continue Reading
Air France pins turnaround on improved premium passenger experience
Air France CEO Anne Rigail knows only too well the result of the airline’s years of under-investment in the passenger experience. When Air F... Continue Reading
United First on 737NG begs for hard product upgrade but soft shines
Having taken a first look at United Airlines’ wonderful new CRJ550 interior in the wild earlier in the day, it was time for me to work my wa... Continue Reading
Whither first class for British Airways in age of doored mini-suites?
British Airways’ unveiling of its Collins Aerospace-designed Super Diamond-with-a-door Club Suite is, for business class, a major upgrade fr... Continue Reading
Press Release: First of Qantas’ upgraded A380s takes to the skies
The first of Qantas’ upgraded A380s welcomed its first passengers today, delivering a new level of comfort for customers travelling on the n... Continue Reading
Recategorizing inflight Champagne five years on
Five years is a long time in aviation — and with it being over five years since I first tried to sort inflight Champagne into categories, it... Continue Reading
Flying “the good A321” with seatback IFE at AA is great
“You chose AA instead of a DL A220??!” That was the reaction from one #AvGeek on Twitter after reading that I chose to fly American Airlines... Continue Reading
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