What airlines can learn from Singapore Airlines’ Private Room
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
As Air France announces it will be the first airline to withdraw completely its fleet of Airbus A380s, Emirates is in negotiations with Airb... Continue Reading
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
It’s always a little tricky to make a decision when people ask me what was my best flight ever, but All Nippon Airways’ first class is high ... Continue Reading
As the airline industry prepares for recovery from the coronavirus pandemic, there is an opportunity to examine digital touchpoints in the d... Continue Reading
The coronavirus pandemic is a crisis for the airline industry, but it is also an opportunity to reevaluate the design of the passenger exper... Continue Reading
Who knows if we’ll see A380s flying again, and if so how many? It seems clear that, for many airlines, the downturn caused by the coronaviru... Continue Reading
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, welcomes the addition of a range of new services a... Continue Reading
As the coronavirus pandemic pummels air travel demand and airlines respond with reduced schedules, passenger experience (PaxEx) stakeholders... Continue Reading
Though David Neeleman has not ordered the Boeing 737 MAX for his new airline start-up, Breeze Airways, he is optimistic that the twinjet’s w... Continue Reading
All Nippon Airways’ collaboration with internationally renowned architect and designer Kengo Kuma extends beyond is aircraft interiors... Continue Reading
Air France CEO Anne Rigail knows only too well the result of the airline’s years of under-investment in the passenger experience. When Air F... Continue Reading
Having taken a first look at United Airlines’ wonderful new CRJ550 interior in the wild earlier in the day, it was time for me to work my wa... Continue Reading
British Airways’ unveiling of its Collins Aerospace-designed Super Diamond-with-a-door Club Suite is, for business class, a major upgrade fr... Continue Reading
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