Creating a ‘me space’ on board with a recyclable solution
As airlines begin to abandon empty middle seat policies adopted at the beginning of the COVID-19 crisis, passengers may crave a more private... Continue Reading
Tag Archives: facemask
Why key upgrades hang in the balance for New York City Subway
The last time I wrote about the state of the New York City Subway in 2015, things were not going all that well. Overcrowding was burdening t... Continue Reading
Channel ferry COVID protocols reassuring for passengers
With Europe heading back into strict COVID-19 lockdowns, travel has been reduced to the essentials. For an essential, last-minute trip from ... Continue Reading
Research, “bad math” and real-world cases show COVID uncertainty
Is flying safe? Airlines and aviation trade groups would very much like passengers to think so, and have been focusing much energy on provin... Continue Reading
Flying internationally from Mexico during COVID
On a Monday afternoon at Cancun International Airport (CUN), heavy cumulus clouds punctuated the sky as Tropical Storm Gamma churned slowly ... Continue Reading
Hygiene expectations post-COVID: a generation of Naomi Campbells?
“I love travelling.” Naomi Campbell proclaimed aboard a Qatar Airways Airbus A380 in Nice during July of 2019, as she proceeded to don prote... Continue Reading
#PaxEx Podcast Transcribed: Build confidence with masks on, fees off
We are pleased to provide a transcript of the #PaxEx Podcast, Episode 73, the audio recording of which was published on 2 September. Intro m... Continue Reading
#PaxEx Podcast: Building travel confidence with masks on, fees off
Welcome to Episode 073 of the #PaxEx Podcast, which tracks the evolution of the airline passenger experience. In this episode, available on ... Continue Reading
What it’s like to fly BWI-LAX-BWI on Southwest during COVID
Traveling by air during the COVID-19 crisis is certainly not the same experience as flying in pre-pandemic days. But on a recent Southwest r... Continue Reading
Sodexo North America’s Charlotte Jensen on the lounge evolution
French food services and facilities management company Sodexo, which provides total lounge management at airports around the world, likes to... Continue Reading
Digital has important role to play in air travel recovery
Executives across the airline industry agree: digital solutions have an important role to play in the “new normal” of air travel. To be effe... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
Emirates latest to block seats; frontline employees don PPE
Emirates is adopting social distancing in-flight in response to the coronavirus pandemic, with the airline announcing today that seats will ... Continue Reading
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