#PaxEx Podcast Transcribed: Build confidence with masks on, fees off
We are pleased to provide a transcript of the #PaxEx Podcast, Episode 73, the audio recording of which was published on 2 September. Intro m... Continue Reading
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#PaxEx Podcast: Building travel confidence with masks on, fees off
Welcome to Episode 073 of the #PaxEx Podcast, which tracks the evolution of the airline passenger experience. In this episode, available on ... Continue Reading
What it’s like to fly BWI-LAX-BWI on Southwest during COVID
Traveling by air during the COVID-19 crisis is certainly not the same experience as flying in pre-pandemic days. But on a recent Southwest r... Continue Reading
Sodexo North America’s Charlotte Jensen on the lounge evolution
French food services and facilities management company Sodexo, which provides total lounge management at airports around the world, likes to... Continue Reading
Digital has important role to play in air travel recovery
Executives across the airline industry agree: digital solutions have an important role to play in the “new normal” of air travel. To be effe... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
Emirates latest to block seats; frontline employees don PPE
Emirates is adopting social distancing in-flight in response to the coronavirus pandemic, with the airline announcing today that seats will ... Continue Reading
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