Press Release: Crystal Cabin Award sets new shortlist record
For 11 years now, it has been the annual indicator of trends in aircraft cabins and passenger experience: the Crystal Cabin Award. After las... Continue Reading
Tag Archives: Delta
LCCs and legacies blazing new trails in ancillary revenue
As American, Delta and United roll out Basic Economy products in what is at least being framed by some as a bid to compete against Spirit Ai... Continue Reading
Learning from United’s beating, American rolls out Basic Economy
And then there were three. American Airlines this week announced details of its long-awaited Basic Economy product, joining Delta and United... Continue Reading
Southwest Airlines adjusts to serve larger markets
Southwest Airlines is giving up on Akron and Dayton, Ohio. As of 3 June 2017 the carrier will consolidate those operations to the larger, ne... Continue Reading
Snack sponsorship? Delta chews on fresh ideas with new rollout
Acknowledging that the pendulum may have swung too far in the direction of bare bones service on board, some airlines are bringing back prod... Continue Reading
PaxEx 2017: Business will continue pushing first class boundaries
Business class will continue its unprecedented expansion into the levels of comfort and service previously offered by first class in 2017. W... Continue Reading
PaxEx 2017: Premium economy options move strength to strength
Over the next year, the premium economy market will continue to be split between the extra-legroom economy products like United Economy Plus... Continue Reading
Basic Economy isn’t about the LCCs
“We have to compete.” This was the message then-American Airlines president Scott Kirby delivered to Wall Street analysts in October 2015 wh... Continue Reading
#PaxEx Podcast: Diving into big data as IoT of aviation takes flight
Welcome to Episode 41 of the #PaxEx Podcast. Our guest for this episode is long-time industry consultant Michael Denis. With 29 years of exp... Continue Reading
Delta strikes note for civility with lifetime disruptive passenger ban
Delta Air Lines is sending a strong message to passengers: behave civilly on board our aircraft and in our terminals, or face a lifetime ban... Continue Reading
Watch #PaxEx Minute: Delving into details of passenger experience
In this episode of the #PaxEx Minute, RGN correspondent John Walton explores the small details that make for a great passenger experience. H... Continue Reading
When light loads reduce the value proposition of Delta’s Comfort+
What is in-seat power worth on a transatlantic flight? This is the question your author faced when considering seat assignments on a recent ... Continue Reading
United goes full Spirit with Basic Economy, teases proper PE
United Airlines today announced its Basic Economy product in advance of an investor call, offering both the reduced level of service and the... Continue Reading
Delta Premium goes for biz-minus amenities, but average seat
Delta’s new premium economy seat — dubbed “Delta Premium” — is a fascinating if somewhat contradictory mix of well above-average amenities a... Continue Reading
Delta among carriers adopting PED fire containment solutions
The risk of inflight fires is not new to commercial aviation but the Samsung Galaxy Note 7 problems have elevated it in the public conscious... Continue Reading
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