JAL’s new business-heavy 787-9 doubles down on the premium market
Zodiac’s three-dimensional Aries product is enabling Japan Airlines to add eight fully flat seats with direct aisle access to its Boeing 787... Continue Reading
Nose to Tail
Is it an accident when airlines offer bad pricing on product bundles?
Do you expect a discount for buying a bundle of products? Or should you pay a premium for getting everything you need in one click? Airlines... Continue Reading
JAL’s domestic 777 first class exceeds expectations
Japan Airlines’ renowned domestic widebody service offers ten-abreast economy, eight-abreast Class J business-light, and full service first ... Continue Reading
As Delta Premium Select goes on sale, the potential confusion is real
Delta Air Lines officially put the Airbus A350 on sale this weekend. Starting on 30 October 2017, passengers can fly on the carrier’s ... Continue Reading
Whither the future of the A380?
Airbus is incredibly proud of its A380, particularly when it comes to delivering a comfortable experience for economy class passengers. The ... Continue Reading
JAL’s $10 domestic “Class J” upgrade delights in its simplicity
What if I told you that, for the equivalent of ten US dollars, you could upgrade from narrow 17” ten-abreast economy to spacious, comfortabl... Continue Reading
Increasingly opaque airline premium products make for bad #PaxEx
Ever since British Airways debuted “Club Class”, the first step towards business class, airlines have walked the line between branding their... Continue Reading
Air France plumps for wildly diverse future business class seats
It’s something of a common wisdom in the aviation industry that passengers like it when an airline offers the same seats in longhaul busines... Continue Reading
United p.s. replacement transcon service boosts semi-premium #PaxEx
The US transcontinental flight war is hotting up, with United adding a few benefits to its premium transcon services, and extending its boos... Continue Reading
British Airways meltdown; a penny wise, pound foolish
The statistics from British Airways’ meltdown this past weekend are pretty awful on their own. Thousands of flights were cancelled and... Continue Reading
Much room for United domestic first class improvement
Criticising the soft product in US domestic first class feels a little like shooting fish in a barrel. So does finding issues with United’s ... Continue Reading
When a crash test dummy-sized human doesn’t really fit in the lav
The coach crunch continues unabated but smaller lavs being installed may present greater issues, even as they seek to address challenges for... Continue Reading
Qantas unveils new Perth hub lounge for Europe flights
Qantas will be able to throw an appropriately monikered crustacean on the barbie for guests departing for nonstop Dreamliner flights to Lond... Continue Reading
Singapore Airlines revisits Business-Premium-only for A350-900ULR
As an increasing number of airlines outfit their aircraft for ultra-longhaul missions, Singapore Airlines has chosen an all-premium passenge... Continue Reading
United’s invisible cocktail table underlines importance of design testing
Imagine you’re an airline creating a customised domestic US first class seat for over two hundred aircraft. You’ve selected a seat and decid... Continue Reading
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