Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
Comfort
Scottish firm to breathe new life into old leather seat covers
Airlines with leather seat covers produced by Glasgow, Scotland-based Muirhead Leather could soon be offered the chance to send them back to... Continue Reading
Watch #PaxEx Minute: When even a svelte trio of men are squashed
In this episode of #PaxEx Minute, RGN contributing editor John Walton discusses the soft and hard product on United’s first Boeing 777... Continue Reading
Lufthansa’s commodity product challenge considered
How do we kill the idea that air travel is a commodity? As someone who is not particularly keen to pay more but who also wants a little bit ... Continue Reading
Astronics admits to learning lesson in forecasting sales growth
Having underperformed significantly in failing to reach the bottom end of the range of 2016 aerospace revenues it forecast in the sales guid... Continue Reading
American premium services director details amenity kit design drivers
When American Airlines last month rolled out stylish new amenity kits for premium passengers on transcontinental and international flights, ... Continue Reading
In Conversation: Seeking to make sense of New York airport decisions
What’s going on with “third world” LaGuardia? Why is JFK still a mess? Is the Port Authority making things worse? Will we ever see decent pu... Continue Reading
Delta makes strategic competitive move with free meals on some flights
Travelers like free meals on longer flights. This statement is not hard to believe on its face, but Delta Air Lines has gone so far as to re... Continue Reading
Will London Stansted to New York LaGuardia in a Gulfstream be bliss?
Starting this spring, private jet operation Bliss Jet is offering a new premium transatlantic service linking Inflite Jet Centre’s VIP termi... Continue Reading
Designers deliver #PaxEx innovations for all five senses
Air travel can be an assault on the senses, but designers are working hard to turn what can feel like an overwhelming experience into a #Pax... Continue Reading
Iberia CCO explains carrier’s long-haul IFEC decisions
Despite opting to pair Panasonic’s eX2 IFE system with Gogo’s 2Ku cabin-connectivity service for its Airbus A340-600 and A330-300 fleets, IA... Continue Reading
Watch #PaxEx Minute: Hard product, soft product, and more
In this episode of #PaxEx Minute, RGN contributing editor John Walton talks about how airlines are working to achieve the right mix in hard ... Continue Reading
For one budget airline, humor is the differentiating amenity
At its most basic, an airline’s purpose is to safely fly passengers on routes for which they’ve purchased tickets. A flight is intended as t... Continue Reading
Considering the impact of American’s MAX entertainment decision
American Airlines’ recent confirmation that it will not include seatback entertainment on its Boeing 737 MAX fleet – part of a b... Continue Reading
Slipping and staggering into AIX
How much could an airline charge for an 18” diagonal screen in economy? How about for a middle economy seat that is 20.8” wide, bigger than ... Continue Reading
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