Japan Airlines offers a masterclass in how to build a first class wine list
For wine aficionados, it’s rare to find an airline offering as impressive a list of options as Japan Airlines did on my recent first class f... Continue Reading
Tag Archives: #Upfront
Qantas’ new London lounge shows whimsy and style
After a delay of nearly a year, Qantas has opened its surprisingly large new lounge at London Heathrow terminal 3, and the initial launch im... Continue Reading
Lufthansa Group unveils staggered direct aisle access in business
Following the publication of this article, both Zodiac Aerospace and Aviointeriors have gone on record stating they are not the seatmakers f... Continue Reading
Delta starts selling 757 recliners as international premium economy
Almost exactly three years ago, a senior passenger experience executive from Delta Air Lines sat down with me at the APEX Expo and laid out ... Continue Reading
Burled walnut and outdated seats one last hurrah for Emirates 777?
From the looks of things, we’ve seen Emirates’ last fully flat bed without direct aisle access — at least on the Boeing 777-300ER. The Dubai... Continue Reading
SIA’s new A380 business class surprises but for the right reasons?
Expectations were high for Singapore Airlines’ new seating reveal, but I must admit to doing a strong double-take when I saw the first image... Continue Reading
In praise of airlines featuring concerts on inflight entertainment
On a couple of recent Korean Air flights, I was reminded just how enjoyable it is to watch a concert on a plane, and also reminded how few a... Continue Reading
Singapore Airlines aims for perpendicular suites in first class mockups
Ten years after first class suites appeared on Singapore Airlines’ Airbus A380 aircraft, the airline seems set to wow the passenger experien... Continue Reading
Stelia, Singapore turn compact staggered Opal into regional business?
On 14 November, Singapore Airlines spokesperson James Boyd contacted RGN to update the airline’s initial line and to say “the Stelia O... Continue Reading
The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Zones of flexible customisation grow in importance for premium seats
Custom cabin and seat, or one that’s actually produced to time, cost and budget? That’s a key question facing airlines today as they balance... Continue Reading
Air NZ picks new premium-heavy 787 for Houston route
In a sign that the premium travel market is surging in importance for Air New Zealand, the Kiwi carrier is now in possession of its latest B... Continue Reading
Finnair’s London A350 is a refreshing change from Eurobusiness norm
What a delight it is to find an Airbus A350 on a three-hour flight within Europe! Flying me back from a day of interviews in Helsinki, Finna... Continue Reading
Seeking out immersive entertainment options for premium cabins
Airlines and their inflight entertainment providers have struggled over the last couple of decades to provide a differentiated IFE experienc... Continue Reading
Aviointeriors launches Solstys clone Galileo for SE Asian A330 customer
LONG BEACH — Ears must have been burning in Stelia Aerospace’s French headquarters as its Italian competitor Aviointeriors unveiled a seat a... Continue Reading
4