Basic Economy, you say; how about Basic Business?
Is it time to consider a “basic business” class product as viable? According to one major airline CEO who spoke with your author, the ... Continue Reading
Tag Archives: onboard services
Finnair sees inflight sales spike on China flights with Alipay via wifi
Finnair is seeing a 100% increase in inflight sales on its China flights after implementing real-time Alipay payment processing via inflight... Continue Reading
Swiss first class, old A340 and new 777, fails to inspire
Fifteen years ago, if you asked a panel of regular first class travellers which airline had the best first class, it is likely Swiss would b... Continue Reading
United p.s. replacement transcon service boosts semi-premium #PaxEx
The US transcontinental flight war is hotting up, with United adding a few benefits to its premium transcon services, and extending its boos... Continue Reading
Much room for United domestic first class improvement
Criticising the soft product in US domestic first class feels a little like shooting fish in a barrel. So does finding issues with United’s ... Continue Reading
Altran opens up future of crew wearables with usable prototype
Every so often at a trade show, one comes across a stand that’s brimming with smart questions for the #PaxEx industry, and French engineerin... Continue Reading
Air France rolling out restaurant style service in biz on more routes
Air France prides itself in taking business class passengers on a culinary adventure; menus designed by Michelin-starred chefs and French wi... Continue Reading
Delta turns to Italian designers for heart-shaped love spoons in the cabin
Delta Air Lines went straight to Italy when it set out to bring a touch of pizzazz to its premium, international inflight dining experience.... Continue Reading
Servair brings a complementary technology offering: gategroup
Having acquired operational control of Air France KLM’s catering subsidiary Servair in December, Zurich-based inflight catering and retail g... Continue Reading
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
What airlines can learn from Australia’s Indian Pacific transcon train
Travelling by rail across Australia between Sydney and Perth on the fabled Indian Pacific is truly a pleasure trip rather than purely a mean... Continue Reading
Delta makes strategic competitive move with free meals on some flights
Travelers like free meals on longer flights. This statement is not hard to believe on its face, but Delta Air Lines has gone so far as to re... Continue Reading
To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
BA Club World dine-on-demand: recipe for disaster?
British Airways seems to be planning to unveil a major business class food revamp when it announces its new Club World seats in the next few... Continue Reading
Snack sponsorship? Delta chews on fresh ideas with new rollout
Acknowledging that the pendulum may have swung too far in the direction of bare bones service on board, some airlines are bringing back prod... Continue Reading
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