What the Euro-LCC model can tell us about the future of aviation
“The future’s bright. The future’s orange.” That iconic UK advertising strapline — for the 1990s’ UK mobile phone network Orange — may ring ... Continue Reading
Tag Archives: onboard service
Qantas to supply masks to passengers but eschews blocked seats
In contrast to the likes of Delta Air Lines – which has committed to block middle seats and select window and aisle seats on aircraft ... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Press Release: Caterers, airport services support safe EU travel restart
Today the European Commission released its guidelines to help Member States gradually lift travel restrictions and allow tourism and aviatio... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Cheap and cheerful: Wizz Air serves perfect price point on UK-Russia
I spend a lot of time with tourists here in St. Petersburg, Russia, and recently heard a rumor about “ridiculously affordable” airfares to L... Continue Reading
In Conversation Transcribed: Airline food with Nik Loukas
John Walton: Hello and welcome to Runway Girl Network In Conversation, a deep dive into aviation and the passenger experience. I’m RGN... Continue Reading
In Conversation: Airline food with Nik Loukas
Nik Loukas from InflightFeed.com joins RGN deputy editor John Walton for a wide-ranging conversation about onboard catering and how airlines... Continue Reading
Press Release: After labour pact, KLM to launch efficient economy service
KLM Royal Dutch Airlines will offer a new Economy Class service concept aboard its intercontinental flights. The decision follows a new coll... Continue Reading
Press Release: gategroup‘s new onboard dining introduced on Condor
Condor, the Thomas Cook Group airline, is the first European airline to offer gategroup’s new dining concept on European flights. The new on... Continue Reading
Podcast 054: Catering giant serves up wisdom on compliance
Welcome to Episode 054 of the #PaxEx Podcast. Our guest for this episode is Mark Naylor, who serves as Head of Compliance for Gate Gourmet i... Continue Reading
Regional airlines up their game to meet customer expectations
Passengers may have a hard time telling the difference between the product found on larger narrowbodies and the upgraded seating and ameniti... Continue Reading
US domestic first class: no longer like visiting your grandparents
For too long, flying US domestic first class has been like a Gen-Xer or Millennial visiting the den at their grandparents’. The seat is an o... Continue Reading
LRA executive wants airlines to think differently about service
In an era of ubiquitous customer satisfaction surveys and real-time inflight trouble shooting via social media, sometimes the best way to co... Continue Reading
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