A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
Tag Archives: nose-to-tail
KLM regional strategy makes for pleasant start to flight with kids
One of the things that struck me most about a recent transatlantic KLM flight to Washington Dulles with my two young children was the ease a... Continue Reading
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
When aged British Airways 747s offer a better PaxEx than its A380s
Four flights connecting three continents with nearly 20,000 miles flown in economy class on British Airways have left me with oddly mixed fe... Continue Reading
Asiana’s Solstys stands up to the business class test of time, twice
When Asiana Airlines introduced its OZ Quadra Smartium in 2011, the overall feeling was that the name was wonderfully weird, but that the St... Continue Reading
Peeling back the PaxEx on Mango from Lanseria reveals sweet surprises
It’s not often that I have no hand in which airline I fly, but that is exactly what happened on a recent family trip to South Africa. As par... Continue Reading
“Delights To Go” shows promise but reflects Lufthansa’s problems
On a recent trip through Munich, I was excited to try out Lufthansa’s new “Delights To Go” self-service mini-lounge: this is the kind of inn... Continue Reading
Sweet-smelling dreams aboard Hainan Airlines, thanks to Bulgari
Departing for a nearly 14-hour flight just after midnight is no one’s idea of a good time but when there’s a full-flat seat and hotel-brande... Continue Reading
“Home Of” lounges grow as option between operated, contract & alliance
Airlines looking to provide lounges for their frequent flyers, business and first class passengers, or travellers looking to spend a bit of ... Continue Reading
Air Canada: angled lie-flats now premium economy, not business class
Sometimes, advances in passenger experience come from the strangest places, and the biggest shifts come from the smallest changes. To wit: w... Continue Reading
SAS Plus features shine with free speedy Internet service
As a budget-sensitive traveler, I rarely find Eurobusiness tickets worth the fare difference, but SAS surprised me with its ‘lightR... Continue Reading
Perks of flying Delta One can be had before takeoff
Flying on Delta One from JFK to LHR on an Airbus A330 was all about form and function over flair, a buttoned-up way to fly premium with the ... Continue Reading
Catering shines on British Airways service between Heathrow and JFK
The British Airways operation between London and New York is the world’s sole billion dollar route. BA has tough competition, though. ... Continue Reading
Thinking through a realistic wishlist for Eurobusiness
Premium travel within Europe is a funny business. Airlines still need it in order to fight for longhaul connecting traffic, but all too ofte... Continue Reading
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