Delta takes Main Cabin consistency seriously, and it shows
At what point does reliability and fleet commonality become so prevalent within an airline that all of my past experiences on said airline s... Continue Reading
Tag Archives: nose-to-tail
Why I always say yes to Spirit Airlines’ Big Front Seat
When I tell people that I have booked a flight on Spirit Airlines, I typically receive one of two reactions. The most typical, and least inf... Continue Reading
The surprisingly unexciting business class seats on the longest flights
Do the world’s longest flights offer the world’s best passenger experience? Flyers might expect the latest and greatest seats on the longest... Continue Reading
Delta hits a home run with Airbus A220 passenger experience
Few airlines in the world take product consistency as seriously as Delta. When it inducted the Airbus A220 into its operations, the carrier ... Continue Reading
Mission accomplished for United as regional PaxEx mirrors mainline
The passenger experience on board regional jets in the United States has seen somewhat of a transformation. Until just a few years ago, step... Continue Reading
Problems with Southwest inflight Internet smart aboard 737 MAX 8
A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app pro... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
KLM regional strategy makes for pleasant start to flight with kids
One of the things that struck me most about a recent transatlantic KLM flight to Washington Dulles with my two young children was the ease a... Continue Reading
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
When aged British Airways 747s offer a better PaxEx than its A380s
Four flights connecting three continents with nearly 20,000 miles flown in economy class on British Airways have left me with oddly mixed fe... Continue Reading
Asiana’s Solstys stands up to the business class test of time, twice
When Asiana Airlines introduced its OZ Quadra Smartium in 2011, the overall feeling was that the name was wonderfully weird, but that the St... Continue Reading
Peeling back the PaxEx on Mango from Lanseria reveals sweet surprises
It’s not often that I have no hand in which airline I fly, but that is exactly what happened on a recent family trip to South Africa. As par... Continue Reading
“Delights To Go” shows promise but reflects Lufthansa’s problems
On a recent trip through Munich, I was excited to try out Lufthansa’s new “Delights To Go” self-service mini-lounge: this is the kind of inn... Continue Reading
Sweet-smelling dreams aboard Hainan Airlines, thanks to Bulgari
Departing for a nearly 14-hour flight just after midnight is no one’s idea of a good time but when there’s a full-flat seat and hotel-brande... Continue Reading
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