Lessons airlines can learn from Thai’s famous Bangkok ground services
Though Thai Airways’ scheduled international flights have been grounded amid the COVID-19 crisis, and the carrier is restructuring thr... Continue Reading
Tag Archives: nose-to-tail
Shikata ga nai: how a scheduling mixup turned into a moment of joy
If you’ve heard of the Sanriku coast, it’s probably not for the beautiful coves formed from the drowned river valley rias that curve in and ... Continue Reading
A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
COVID can’t cancel free cookie campaign at Fort Wayne International
As airport amenities go, it’s tough to beat a free snack. Better yet, 3 million free snacks. Back in 2000, hospitality hosts at Fort W... Continue Reading
Singapore Airlines mostly impresses on world’s longest flight
The air was thick and humid outside Singapore’s sprawling Changi International Airport last September. The blast of cold, conditioned ... Continue Reading
The one thing that airports could all do with: open air spaces
When you think of an airport, you don’t think of the sun on your face, the wind in your hair, and the joy of being outdoors. No, airports ar... Continue Reading
An aviation geek’s quest to fly a Thai 747
Those who have read my work here may recall that I have long tried to fly aboard a Thai Airways 747. Three times, in fact. Each ended in an ... Continue Reading
Developing a growing appreciation for Vueling’s proposition
Europe’s low-cost carriers are a fascinating breed, from cheap-and-sometimes-nasty Ryanair to cheap-and-cheerful easyJet, “friendly low fare... Continue Reading
What the Euro-LCC model can tell us about the future of aviation
“The future’s bright. The future’s orange.” That iconic UK advertising strapline — for the 1990s’ UK mobile phone network Orange — may ring ... Continue Reading
From living in the shadow of JFK to an apartment with a LaGuardia view
For many years of my life, I lived in the shadow of one of the busiest airports in the world. Draw a straight line from the house I grew up ... Continue Reading
Farewell to the A340-600, my favorite plane
“What’s your favorite aircraft?” It’s a question that anyone who works in or loves aviation will be familiar with, usually alongside “what’s... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Virgin Australia from the beginning, and what shouldn’t be the end
Virgin Australia’s story is one of passenger experience, of transforming a cheap-and-cheerful low-cost carrier into a new model of airline, ... Continue Reading
Steaming through Japan on a literary train journey with the SL Ginga
There’s something delightfully comforting about riding a slow train through the mountains, and even more so when it’s one of Japan’s “joyful... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
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