Damaged, substandard Zodiac seats hit Cathay Pacific image
Zodiac Aerospace’s ongoing problems with production quality, particularly for the seats, surfaces and lavatories that it provides for the Ai... Continue Reading
Tag Archives: John Walton
Business service for valuable, small markets: a Qantas case study
Serving markets with relatively low overall demand, but a comparatively high proportion of business travellers, is a complex proposition for... Continue Reading
Lufthansa plans new groupwide business class for 2020
In what might be one of the largest shakeups in business class across Europe since Virgin Atlantic introduced the fully flat bed with direct... Continue Reading
Qatar fires across Etihad’s bows with four-person Qsuite
Two person, one-bedroom suite in the Etihad Residence not enough for you? Qatar Airways’ future business class now offers families or other ... Continue Reading
New game of thrones: Swiss charges for better biz seats
Want the best seats in Swiss’ Thompson Vantage business class cabin? Be prepared to pony up a hundred bucks or two for a “throne” with direc... Continue Reading
Dense flat seats tempt airlines towards better cheap business
Non-francophones may never have heard of Air Caraïbes, the French Caribbean airline serving the leisure market between Metropolitan France (... Continue Reading
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
Qantas overhypes, underdelivers 787-9 premium economy “revolution”
Qantas promised premium economy passengers “a class leading experience and a revolutionary new seat” when unveiling its new Boeing 787-9, bu... Continue Reading
Watch #PaxEx Minute: When even a svelte trio of men are squashed
In this episode of #PaxEx Minute, RGN contributing editor John Walton discusses the soft and hard product on United’s first Boeing 777... Continue Reading
What airlines can learn from Australia’s Indian Pacific transcon train
Travelling by rail across Australia between Sydney and Perth on the fabled Indian Pacific is truly a pleasure trip rather than purely a mean... Continue Reading
In Conversation: Seeking to make sense of New York airport decisions
What’s going on with “third world” LaGuardia? Why is JFK still a mess? Is the Port Authority making things worse? Will we ever see decent pu... Continue Reading
Business class problems: stowing the softest soft product
Watching my Runway Girl Network colleagues Harriet Baskas, Seth Miller and Jason Rabinowitz — and a bevy of other US media — trying out the ... Continue Reading
Lufthansa’s mediocre business class problem bites on the A350
The upward pressure on business class from premium economy (and even the cheap seats down back) is hitting Lufthansa even more clearly than ... Continue Reading
Watch #PaxEx Minute: Hard product, soft product, and more
In this episode of #PaxEx Minute, RGN contributing editor John Walton talks about how airlines are working to achieve the right mix in hard ... Continue Reading
Creating a first class wine list amidst cutbacks in the global age
How do you make a first wine list truly first class? It’s a complicated task, especially for a global airline. To an extent, Qantas, Alitali... Continue Reading
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