Four Qatar Airways flights show remarkable #PaxEx consistency
As airlines grow in size and fleet diversity, ensuring that passengers have a similar — or at least coherent — experience across different a... Continue Reading
Tag Archives: John Walton
Korean Air’s staid first class misses out on innovation
Three years ago, bang in the middle of Korean Air’s “Nutgate” scandal, the airline’s first class service on the premium route between Seoul ... Continue Reading
NTSB highlights FAA failures in “too close for comfort” AA383 evac
The US National Transportation Safety Board is issuing eight new remarkably strong recommendations to the Federal Aviation Administration ab... Continue Reading
Virgin Atlantic’s ex-Airberlin A330s make double bed dream come true
Richard Branson can finally say that Virgin Atlantic offers a double bed in Upper Class… sort of. With the airline taking over the leases on... Continue Reading
Qatar’s Paris CDG lounge shines, with one exception
Paris’ Charles de Gaulle airport is an odd one for lounges, with a surprising number of outstation facilities run by premium airlines sittin... Continue Reading
In Conversation: Regional ramifications of the ITC for airframers
Recorded the day before the International Trade Commission’s surprise ruling in favour of Bombardier in Boeing’s case against the Canadian a... Continue Reading
Qatar QSuite deserves plaudits but raises quality and reliability issues
Qatar Airways’ bespoke Qsuite is almost as impressive in the operational flesh as it was on display at the Paris Air Show last summer and in... Continue Reading
Ranking 2018’s top ten business class seats
With the continuing decline of first class, and the increasing quality, space and luxury features in business, which airline has the best bu... Continue Reading
Winning the zero-sum game with storage and features, not angles, doors
Much of the design innovation in business class seats over the last few years has focused on resolving the zero-sum problem with staggered s... Continue Reading
Lufthansa, Ryanair try carrot-and-stick cabin bag approaches
As European full service airlines continue to make cuts to the space and service in their narrowbody shorthaul business class, low-cost carr... Continue Reading
British Airways’ slimline changes add few perks for business class
British Airways’ decision to install Recaro’s SL3510 non-reclining seats on its London Heathrow European fleet — as reported last April by R... Continue Reading
Four strange choices make for an odd Korean Air regional first flight
Regional first class flying within Asia can be a peculiar business, with a wide variety of aircraft, seats, service and overall passenger ex... Continue Reading
Op-Ed: Twin winter disruptions show holes in airline IROPS plans
Another month, another major international airport with airline operations falling apart after routine winter weather, and another set of re... Continue Reading
JAL first class delivers understated luxury
LAX to Tokyo is one of my favourite routes to fly in first class, and on a recent booking burning many well-earned frequent flyer miles, I t... Continue Reading
Qantas’ London lounge is the new Heathrow T3 must-visit
Qantas’ London lounge is a fascinating beast. A month into its existence, the lounge is settling in nicely, and is rivalling Cathay Pacific’... Continue Reading
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