Japan’s custom Joyful Trains drive tourism to disaster-struck regions
It’s no secret to travelers visiting Japan that the country’s rail network is world-class. The reach of the Shinkansen bullet train network ... Continue Reading
Tag Archives: John Walton
In Conversation: Finnair CDO talks digital transformation
At Finnair headquarters in Helsinki, the airline’s chief digital officer Katri Harra-Salonen is in conversation with RGN deputy editor John ... Continue Reading
Air Canada: angled lie-flats now premium economy, not business class
Sometimes, advances in passenger experience come from the strangest places, and the biggest shifts come from the smallest changes. To wit: w... Continue Reading
Thinking through a realistic wishlist for Eurobusiness
Premium travel within Europe is a funny business. Airlines still need it in order to fight for longhaul connecting traffic, but all too ofte... Continue Reading
In Conversation: Around the APEX EXPO and AIX Americas
With interviews recorded live at the Aircraft Passenger Experience Association (APEX) EXPO and co-located AIX Americas Expo in Boston, seven... Continue Reading
Opportunities, threats for airlines with rise of premium leisure PaxEx
Airlines are increasingly focussing on the growing premium leisure market, where more and more holidaymakers are willing to pay more to trav... Continue Reading
When two aircraft mark an interesting business class watershed
La Compagnie, the “boutique” (meaning “small”) all-business-class airline shuttling between Paris-Orly and Newark, is an unlikely survivor o... Continue Reading
“Wellness” trend expands into premium hard product at APEX EXPO
BOSTON — If it feels like only last month that you were reading about the trend of airlines boosting their offerings in the slightly woo-woo... Continue Reading
Air NZ’s regional Auckland lounge plans highlight PaxEx “ahh” moment
Air New Zealand is upgrading the lounge it offers to passengers travelling on regional flights from its main hub in Aotearoa’s largest city,... Continue Reading
In Conversation: Recaro Aircraft Seating CEO talks aircraft interiors
During a visit to Recaro Aircraft Seating’s headquarters in Schwäbisch Hall, CEO Mark Hiller is in conversation with RGN deputy editor John ... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Business and first class IFE opportunity gap continues to widen
As we mark off September days to the inflight entertainment trade show of the year, the Airline Passenger Experience Association’s APEX EXPO... Continue Reading
British Airways reverses course, sprucing up Club Europe meals
If you’re a regular reader of Up Front, you’ll probably be used to me writing mournfully about the good old days of British Airways’ Club Eu... Continue Reading
Airports face challenges between flexibility and premium PaxEx
Modern international airports face an interesting mix of competing priorities, especially in the premium space. As a rule, the more volatile... Continue Reading
Tight connections drive Lufthansa automated, self-service mini-lounge
If you don’t have time to visit the lounge owing to an early morning flight or a late connection, what can airlines do to keep a premium tra... Continue Reading
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