A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
Tag Archives: John Walton
In Conversation: Europe update with Gesche Wüpper
It’s a busy 2019 already for European aviation, with airlines disappearing, drones appearing and Brexit looming. Aviation journalist Gesche ... Continue Reading
In Conversation: All about Australia with Jordan Chong
Australia is a bellwether market for passenger experience, and Australian Aviation’s news editor Jordan Chong is in conversation with RGN de... Continue Reading
Japan’s custom Joyful Trains drive tourism to disaster-struck regions
It’s no secret to travelers visiting Japan that the country’s rail network is world-class. The reach of the Shinkansen bullet train network ... Continue Reading
In Conversation: Finnair CDO talks digital transformation
At Finnair headquarters in Helsinki, the airline’s chief digital officer Katri Harra-Salonen is in conversation with RGN deputy editor John ... Continue Reading
Air Canada: angled lie-flats now premium economy, not business class
Sometimes, advances in passenger experience come from the strangest places, and the biggest shifts come from the smallest changes. To wit: w... Continue Reading
Thinking through a realistic wishlist for Eurobusiness
Premium travel within Europe is a funny business. Airlines still need it in order to fight for longhaul connecting traffic, but all too ofte... Continue Reading
In Conversation: Around the APEX EXPO and AIX Americas
With interviews recorded live at the Aircraft Passenger Experience Association (APEX) EXPO and co-located AIX Americas Expo in Boston, seven... Continue Reading
Opportunities, threats for airlines with rise of premium leisure PaxEx
Airlines are increasingly focussing on the growing premium leisure market, where more and more holidaymakers are willing to pay more to trav... Continue Reading
When two aircraft mark an interesting business class watershed
La Compagnie, the “boutique” (meaning “small”) all-business-class airline shuttling between Paris-Orly and Newark, is an unlikely survivor o... Continue Reading
“Wellness” trend expands into premium hard product at APEX EXPO
BOSTON — If it feels like only last month that you were reading about the trend of airlines boosting their offerings in the slightly woo-woo... Continue Reading
Air NZ’s regional Auckland lounge plans highlight PaxEx “ahh” moment
Air New Zealand is upgrading the lounge it offers to passengers travelling on regional flights from its main hub in Aotearoa’s largest city,... Continue Reading
In Conversation: Recaro Aircraft Seating CEO talks aircraft interiors
During a visit to Recaro Aircraft Seating’s headquarters in Schwäbisch Hall, CEO Mark Hiller is in conversation with RGN deputy editor John ... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Business and first class IFE opportunity gap continues to widen
As we mark off September days to the inflight entertainment trade show of the year, the Airline Passenger Experience Association’s APEX EXPO... Continue Reading
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