US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Tag Archives: flight attendant
Flying domestic in Canada during the coronavirus pandemic
Flying home yesterday from Vancouver to Toronto with my daughter and mother amid the coronavirus pandemic was an eerily smooth experience. C... Continue Reading
Air Antwerp Fokker 50 from London City might make you nostalgic
There’s no shortage of small, niche carriers out there – airlines that fly a handful of routes with a handful of airplanes, some... Continue Reading
Inflight sexual harassment incidents demand better response
All passengers should feel safe on board their flight. That includes feeling safe from predatory behaviors of fellow passengers. But the #Me... Continue Reading
Child separation policies may compromise anti-trafficking initiatives
An unconfirmed story making the rounds on social media yesterday of a flight attendant who expressed heartbreak after transporting a group o... Continue Reading
Delta’s new fashion-forward uniforms have taken to the skies
“No more navy.” That’s what Delta executives told fashion designer and Project Runway judge Zac Posen when they approached him to redesign t... Continue Reading
Press Release: AA flight attendants want feds to fight sexual harassment
“Sexual harassment is unacceptable in any workplace, but when you’re working at 30,000 feet and crossing state and international borders, cl... Continue Reading
New restraint system addresses airline passenger violence
A workplace conflict consultancy in Britain has developed a passenger restraint system which will be easier for crew to use while reducing t... Continue Reading
Pursuing Leadership: Delta SVP Allison Ausband’s advice to women
Delta Air Lines’ senior vice president – inflight service, Allison Ausband, originally wanted to be a radio announcer when she s... Continue Reading
NTSB highlights FAA failures in “too close for comfort” AA383 evac
The US National Transportation Safety Board is issuing eight new remarkably strong recommendations to the Federal Aviation Administration ab... Continue Reading
Flight attendants need to feel empowered to fight harassment
When she was in her late 20s, flight attendant Sandra Davis went back onto the empty aircraft on which she’d just flown to retrieve a sweate... Continue Reading
The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Flying with kids: The Camaraderie of Coach
Anyone who tells you that flying with kids in coach is easy is either fibbing or has never done it. Because no matter how much you prepare o... Continue Reading
AFA president on why NAI entry is concern to US flight attendants
If there was ever a single moment that redefined the aviation industry for Sara Nelson, it was 9/11. “Every day since the planes again began... Continue Reading
End of the burled: Emirates updates A380 bar
Fans of Emirates’ faux burled walnut effect plastic mouldings, look away now: the airline is introducing a new model of its Airbus A380 infl... Continue Reading
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