Press Release: ANA enhances services at Haneda’s Terminal 2
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, welcomes the addition of a range of new services a... Continue Reading
Tag Archives: customer experience
Podcast 070 Transcribed: Suppliers assess MAX production pause
Musical Intro Mary Kirby: Welcome to the #PaxEx Podcast, available on Apple and Google podcasts. This is episode 70 of the show where we tal... Continue Reading
Podcast 070: Considerations as suppliers assess MAX production pause
Welcome to Episode 070 of the #PaxEx podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world... Continue Reading
Virgin Atlantic on design safaris and stoking the fires of brand love
This week’s big reveal of the stunning Virgin Atlantic Airbus A350 interior represents the culmination of nearly four years of product... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
Melbourne Airport focuses on design with shared use checkins
New technologies, space constraints and cost reductions via self-service options are driving airports to innovate in how they allocate and o... Continue Reading
Delving inside the popular airline metric Net Promoter Score
The complexities of airline service provision mean that comparing passenger experience across carriers can be a difficult task. What’s a ‘go... Continue Reading
Podcast 056: Flight Chic talks trends in advance of AIX
Welcome to Episode 056 of the #PaxEx Podcast. Our guest is Marisa Garcia, who has worked directly in the design and manufacturing of aircraf... Continue Reading
Successful Mint rollout prompts crew training refresh at JetBlue
Joanna Geraghty is bringing new meaning to the concept of hospitality as she leads a training program designed to “refresh” the ... Continue Reading
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