Covid transatlantic travel: Plan meticulously and expect high costs
Having recently returned to the UK after traveling to the US, via Dublin, for a long-awaited family reunion, my advice to anyone considering... Continue Reading
Tag Archives: customer experience
IDSA experts on the beauty of non-utilitarian things in the cabin
In our zeal to optimize aviation design, we often look to cut out frivolous things and dead weight. Still, industry stakeholders were remind... Continue Reading
Comparing Delta’s 737-900ER and 757 on New York-Seattle
If I were to tally up all of my flights over the years, New York-Seattle probably tops the list of routes I’ve flown the most. It’s a rather... Continue Reading
Delta vows to equip domestic fleet with enhanced IFC by end of 2022
Delta Air Lines is vowing to equip nearly all its domestic mainline fleet with “enhanced” inflight connectivity by the end of 2022, after it... Continue Reading
Connect Airlines sets its sights on Canada-US business day-tripping
Boston-based charter operator Waltzing Matilda Aviation (WMA) in October 2021 plans to launch a scheduled carrier called Connect Airlines, w... Continue Reading
Exploring a dream scenario for Universal Design in the aircraft cabin
During a recent Passenger Experience Conference webinar, hosted by Reed Exhibitions, consultant Gina Emrich shared a dream scenario that wou... Continue Reading
Press Release: ANA enhances services at Haneda’s Terminal 2
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, welcomes the addition of a range of new services a... Continue Reading
#PaxEx Podcast Transcribed: Suppliers assess MAX production pause
We are pleased to provide a transcript of the #PaxEx Podcast, Episode 70, the audio recording of which was published on 20 December 2019. Mu... Continue Reading
#PaxEx Podcast: Considerations as suppliers assess MAX production pause
Welcome to Episode 70 of the #PaxEx podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.... Continue Reading
Virgin Atlantic on design safaris and stoking the fires of brand love
This week’s big reveal of the stunning Virgin Atlantic Airbus A350 interior represents the culmination of nearly four years of product... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
Melbourne Airport focuses on design with shared use checkins
New technologies, space constraints and cost reductions via self-service options are driving airports to innovate in how they allocate and o... Continue Reading
Delving inside the popular airline metric Net Promoter Score
The complexities of airline service provision mean that comparing passenger experience across carriers can be a difficult task. What’s a ‘go... Continue Reading
#PaxEx Podcast: Flight Chic talks trends in advance of AIX
Welcome to Episode 56 of the #PaxEx Podcast. Our guest is Marisa Garcia, who has worked directly in the design and manufacturing of aircraft... Continue Reading
Successful Mint rollout prompts crew training refresh at JetBlue
Joanna Geraghty is bringing new meaning to the concept of hospitality as she leads a training program designed to “refresh” the ... Continue Reading
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