The zero-sum problem with staggered business class seating
In economy class, for the most part, it’s widely accepted that some seats within the same plane are better than others. Nobody wants a middl... Continue Reading
Nose to Tail
Airbus asks, and skips, business class questions in Airspace cabin
In Airbus’ recent snazzy reveal of its new Airspace-branded cabin design at the top of the Gherkin in London’s City business district, the p... Continue Reading
Evolving BA Club World beyond the boarding school model
I have this theory about British Airways’ Club World business class product, from start to finish: that it’s designed for people who have fo... Continue Reading
ScootBiz offers thought-provoking questions for APAC airlines
If there’s anywhere in the world where the long-haul, low-cost carrier is in its prime, it’s the Asia-Pacific region. Between Scoot, Jetstar... Continue Reading
Ryanair’s all-business executive jet is a smart move
Move over, European business charter airlines, Ryanair is coming for your passengers — and your money. The airline has a new all-business Bo... Continue Reading
Passengers bemoan Space-Flex crunch on Lufthansa’s new A320neo
Reaction to Lufthansa's new A320neo layout, including two more rows of seats and the Space-Flex v2 galley/lav combo, has been impressively l... Continue Reading
New JetBlue credit cards yield big rewards
Building a compelling co-branded credit card offer in a revenue-based loyalty program can be a challenge. JetBlue rose to the challenge this... Continue Reading
Is Emirates about to make a 2-3-2 new business class mistake?
Emirates’ new Boeing 777 longhaul business class seat will be unveiled next week, but the initial prognosis looks to be for a remarkably sho... Continue Reading
Taste-testing Thai AirAsia’s many meals in-flight
Ordering a meal for my recent AirAsia trip was a reasonable choice. Ordering 4 on each flight may have been too much. But it was a lot of fu... Continue Reading
Lounges continue to fragment between status and class of service
As airlines continue to invest in the passenger experience, more and more of them are revisiting the split between the ground services they ... Continue Reading
Slow jetway innovation means #PaxEx opportunities
The humble jetway — call it airbridge, jet bridge, or what you will — is getting a lot of attention with a USA Today feature by my RGN colle... Continue Reading
Signature food options help airlines stand out in busy markets
Airlines worldwide are stepping up their inflight food game to attract passengers, particularly those who are after more than just the very ... Continue Reading
Qantas’ one in seven Business Suite seat problem is apparent
Qantas’ new business suite, currently rolling out across the airline’s domestic and international Airbus A330-200 and -300 fleet, has receiv... Continue Reading
Whither longhaul LCC Premium E in the age of DIY Eurobusiness?
Next month I’m flying from Sydney to Singapore, and the best fares were, perhaps unsurprisingly, on Singapore Airlines’ low-cost carrier Sco... Continue Reading
New Formation “super-throne” posits business/first questions
Among the myriad products shortlisted for a Crystal Cabin Award is one that caught my first-and-business-class-focussed eye: a new first and... Continue Reading
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