Signature food options help airlines stand out in busy markets
Airlines worldwide are stepping up their inflight food game to attract passengers, particularly those who are after more than just the very ... Continue Reading
Nose to Tail
Qantas’ one in seven Business Suite seat problem is apparent
Qantas’ new business suite, currently rolling out across the airline’s domestic and international Airbus A330-200 and -300 fleet, has receiv... Continue Reading
Whither longhaul LCC Premium E in the age of DIY Eurobusiness?
Next month I’m flying from Sydney to Singapore, and the best fares were, perhaps unsurprisingly, on Singapore Airlines’ low-cost carrier Sco... Continue Reading
New Formation “super-throne” posits business/first questions
Among the myriad products shortlisted for a Crystal Cabin Award is one that caught my first-and-business-class-focussed eye: a new first and... Continue Reading
When a bed is the best thing on offer in a lounge
Flying Air New Zealand Business Premier out of Shanghai’s Pudong International Airport after a hot and sweaty day in the muggy coastal city,... Continue Reading
Qantas diversifies epiQure wine offering to foodies
Qantas’ frequent flyer epiQure online wine store is expanding to specialist foodie nosh and gift packs in the latest salvo of the fight for ... Continue Reading
Apex or Nadir: the accountancy straw that breaks the camel’s back?
In the perennial quest for the optimum business class seating configuration balancing increasing passenger expectations about space requirem... Continue Reading
Swiss’ elegant new Zürich lounges somehow lack Swissness
Alongside its new Boeing 777-300ER aircraft (new first class suites with questionable pegboard-style holes, Thompson Vantage business class ... Continue Reading
Alaska’s rebrand: does livery and branding matter to #PaxEx?
I’m pretty bullish on the effects of airline branding — I think that giving an airline a sense of character helps to set the expectations th... Continue Reading
Bag drop issues: automated luggage systems drop the ball
Automated bag drop is the latest trend to cut costs at the airport. After checking in using a kiosk, phone or home-printed boarding pass, pa... Continue Reading
Failing to persuade av-journos Qatar CEO declares them irrelevant
“Andrei,” commiserates the National Security Advisor with the Russian Ambassador at the end of The Hunt For Red October (which I rewatched o... Continue Reading
What makes a great branded airline outstation airport lounge?
It seems like the branded outstation airport lounge is having something of a renaissance. With airlines continuing to fight for lucrative bu... Continue Reading
Four Qantas flights prove IATA’s point: crew are the #PaxEx decider
Cabin crew make or break a flight — it’s as simple as that. “The airline with a great seat and a bad crew will get a bad score no matter how... Continue Reading
Why Garuda’s A330 Super Diamond decision is telling
Indonesian national carrier Garuda Indonesia has taken a huge step forward in business class with the selection of B/E Super Diamond outward... Continue Reading
Air New Zealand Works Deluxe could do with soft product work
Works Deluxe sits as the top offering on Air New Zealand’s Australian and Pacific islands Airbus A320 fleet. It’s a middle-seat-free economy... Continue Reading
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