Air New Zealand Works Deluxe could do with soft product work
Works Deluxe sits as the top offering on Air New Zealand’s Australian and Pacific islands Airbus A320 fleet. It’s a middle-seat-free economy... Continue Reading
Nose to Tail
Air New Zealand brings the cheer with seatback home wine delivery
Ordering a beverage from the seatback isn’t novel, but ordering a case of wine to be delivered to your home is the new normal for passengers... Continue Reading
Love actually is all around us when we fly — if we create it
“Whenever I get gloomy with the state of the world, I think about the arrivals gate at Heathrow Airport,” says Hugh Grant’s character at the... Continue Reading
Premium economy options are many; actual innovations are few
Premium economy: big seats, big news, big money for smart airlines. Yet, with very few exceptions, premium economy across airlines is the sa... Continue Reading
American misses innovation opportunity with Premium Economy
Good news for the passenger experience: American Airlines is to be the first US airline to introduce a proper premium economy product, with ... Continue Reading
Nobody wins when premium economy isn’t Premium Economy
“In the 1980s,” Canada’s Financial Post newspaper predicted in late 1978, “business travelers will look back at air travel in this decade wi... Continue Reading
Air New Zealand’s 787: narrower seats pinch in Business Premier
I’ve long been of the opinion that Air New Zealand offers one of the best business class products for an overnight flight — the kind of leg ... Continue Reading
Eight year old Singapore Suites remains strong first class contender
The best part of a decade on from its October 2007 introduction into service, Singapore Airlines’ Suites class still has it. Cashing in a st... Continue Reading
LAX’s Kardashian Klass VIP terminal has a serious side
Camera-shy public figures will be able to escape the prying eyes of fellow passengers and the press at Los Angeles International Airport in ... Continue Reading
Considering BA’s options when removing 777-200ER first class
British Airways is planning to drop first class from a portion of its 777 fleet. A BA presentation (PDF, p.86) notes that the conversion fr... Continue Reading
JAL’s seasonal lunch delights with whimsy and flavour
It’s not often that I’m surprised by a business class meal. Yet flying between Kyoto on a two and a half hour flight one afternoon this autu... Continue Reading
With highest density A380 is Emirates dipping toe in Premium E?
Emirates is once again pushing the boundaries of commercial aviation with its 617-passenger Airbus A380, delivered this week and unveiled at... Continue Reading
First class isn’t dying. First class airlines are.
Twenty years after the introduction of the first fully flat bed in first class, and eight years after the introduction of the first suite on... Continue Reading
Malaysia Airlines shows new direction with new business class
Malaysia Airlines is upgrading its regional business class on board its Airbus A330-300 aircraft to the Thompson Vantage fully flat bed, fro... Continue Reading
Air New Zealand’s Auckland regional lounge excels
Air New Zealand’s new regional concept lounge in Auckland is remarkably clever. It’s small, chic and comfortable — ideally targeted at the t... Continue Reading
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