Eurowings unveils new old Lufthansa business class for longhaul?
Did Airberlin’s demise spur the Lufthansa Group into transforming Eurowings’ longhaul top offering from a ZIM recliner-based Best product to... Continue Reading
Nose to Tail
With new hard and soft product, Finnair bears down on Nordicness
It always amazes me how much an airline can shake up a business class cabin by updating the cushions and seat fabric, even if they do absolu... Continue Reading
Lufthansa’s top-notch First Class Terminal needs some 2017 updating
The title of “World’s Best Lounge” is a tricky one, and varies between travellers’ preferences, needs and expectations. But a truly successf... Continue Reading
Japan Airlines offers a masterclass in how to build a first class wine list
For wine aficionados, it’s rare to find an airline offering as impressive a list of options as Japan Airlines did on my recent first class f... Continue Reading
Qantas’ new London lounge shows whimsy and style
After a delay of nearly a year, Qantas has opened its surprisingly large new lounge at London Heathrow terminal 3, and the initial launch im... Continue Reading
Delta starts selling 757 recliners as international premium economy
Almost exactly three years ago, a senior passenger experience executive from Delta Air Lines sat down with me at the APEX Expo and laid out ... Continue Reading
Burled walnut and outdated seats one last hurrah for Emirates 777?
From the looks of things, we’ve seen Emirates’ last fully flat bed without direct aisle access — at least on the Boeing 777-300ER. The Dubai... Continue Reading
How much of a game changer is Emirates’ new first class suite?
Even the most jaded of industry observers were wowed by Emirates’ new first class suite this week in Dubai: insane, stunning — but is it the... Continue Reading
SIA’s new A380 business class surprises but for the right reasons?
Expectations were high for Singapore Airlines’ new seating reveal, but I must admit to doing a strong double-take when I saw the first image... Continue Reading
In praise of airlines featuring concerts on inflight entertainment
On a couple of recent Korean Air flights, I was reminded just how enjoyable it is to watch a concert on a plane, and also reminded how few a... Continue Reading
Singapore Airlines aims for perpendicular suites in first class mockups
Ten years after first class suites appeared on Singapore Airlines’ Airbus A380 aircraft, the airline seems set to wow the passenger experien... Continue Reading
The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Lufthansa first class largely delivers on its well-earned reputation
Lufthansa First Class: this grande dame of the sky has long been held up as an example of how to do first class right, elegantly, but withou... Continue Reading
Zones of flexible customisation grow in importance for premium seats
Custom cabin and seat, or one that’s actually produced to time, cost and budget? That’s a key question facing airlines today as they balance... Continue Reading
Air NZ picks new premium-heavy 787 for Houston route
In a sign that the premium travel market is surging in importance for Air New Zealand, the Kiwi carrier is now in possession of its latest B... Continue Reading
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