Towards designing Instagram-worthy modern premium PaxEx
The days when business class was the sole domain of road warriors faxing their way across the world are as far gone as the at-seat fax machi... Continue Reading
Nose to Tail
BA picks new Champagne, but without new seats is it all froth?
British Airways has six new Champagnes on board its longhaul first and business class cabins, and in its new lounges — but there’s only a li... Continue Reading
Air France promises premium #PaxEx, wifi and power upgrades
At Air France’s twice-yearly results briefing in Paris, the airline dropped some interesting passenger experience news for the pointy end of... Continue Reading
Low-cost ferry surprises with pro-PaxEx alternative to flights
Despite the Brexit stormclouds on the horizon, travel between the UK and Europe is booming. Yet the passenger experience hasn’t evolved for ... Continue Reading
Eurostar boosts business train #PaxEx with new London cocktail bar
Cross-channel high-speed train operator Eurostar is adding a second cocktail bar to its lounge portfolio, with the London bar due to open in... Continue Reading
Buy-your-way-in goes first class with new Plaza Premium lounge
Plaza Premium’s network of pay-to-access lounges has long been a staple of international business and premium leisure travellers, either whe... Continue Reading
Bombardier’s Atmosphère cabin looks great; shame about the Delta seats
It’s funny: some of the most impressive passenger experience novelties I see at airshows like Farnborough and Paris end up not being on the ... Continue Reading
Inside Hi Fly’s “Coral Reef” A380 for own-branded operations
FARNBOROUGH — Hi Fly’s double-sided flying public service announcement was the belle of the ball on the last day of this year’s Farnborough ... Continue Reading
France is in the air – and now in Air France’s bright lounge
Over the years we’ve seen airlines take inspiration for — and artwork within — their lounge spaces from a wide variety of sources, but Air F... Continue Reading
JAL’s oenological blends trickle down the wine glass and the cabin
It’s not often that you see expertise and investment made in business and first class moving into economy. Trickle-down #PaxEx seems to be a... Continue Reading
Five ways Europe’s airlines can make Eurobusiness less terrible
Being based in Europe, the passenger experience offered by the airlines shuttling passengers around this continent in business class is ofte... Continue Reading
Is United’s Polaris “momentum” sufficient for its fleet plans?
In its press release for the latest Polaris lounge at Houston Intercontinental, United is certainly trying to put a good spin on its glacial... Continue Reading
Delta, Bombardier quickly push the boundaries of regional PaxEx
Travelling on regional aircraft can lack a certain amount of satisfaction for premium travellers, ironically enough since those last-minute ... Continue Reading
Blurring the business-first line leaves a hard product opportunity gap
The line between business and first class has been shifting ever since the former was introduced some forty years ago, but recent developmen... Continue Reading
France’s speedy, free TGV wifi outperforms expectations
France’s national rail operator SNCF is experimenting new passenger experience features to attract passengers to the rails — and, in particu... Continue Reading
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