Time to put the “service” back in Passenger Service Unit
Take a moment to think about how you’re feeling right now, reading this. Are you too hot? Too cold? Is it too bright, or too dim? In most of... Continue Reading
Tag Archives: up front
Priority Pass hits milestone, but are outstation lounges worth it?
Lounge membership programme Priority Pass hit a thousand-lounge milestone this year, and with a growing number of frequent flyer-aimed credi... Continue Reading
SAS cuts outstation contract lounge, fast track access
Beleaguered Scandinavian carrier SAS is removing airport lounge and fast track benefits from the top fares on a wide swathe of its European ... Continue Reading
Hong Kong Airlines: business class for premium economy prices?
Hong Kong Airlines, the Chek Lap Kok-based member of the Hainan Airlines family, launched longhaul flights to Auckland in early November, an... Continue Reading
What form will Emirates’ premium economy cabin take?
With new signs pointing to Emirates launching a premium economy product within the next year and a half, what form will this new middle cabi... Continue Reading
Will Swiss kill the golden goose with $39 business lounge ancillary?
Swiss and its Lufthansa Group parent have long operated an unusual model of airline lounges: the Business Lounge for business class passenge... Continue Reading
United’s Polaris star obscured by product identity questions
What is United Polaris, the new airline brand? Is it the new Zodiac Aerospace SKYlounge-based seats? A set of updated meals? The Bloody Mary... Continue Reading
Cathay’s much-delayed LHR lounges go full mid-century modern
It might be six months late, but Cathay Pacific’s new London Heathrow Terminal 3 business and first class lounge complex is truly beautiful.... Continue Reading
BA plans $65m JFK terminal upgrade, but is it enough?
British Airways is spending $65 million to renovate its New York JFK Terminal 7 home, and not before time. The existing terminal, built for ... Continue Reading
Business class: bring back our bins
Part of the benefit of flying business and first class is the additional carryon luggage space — either to avoid checking a back, to tote th... Continue Reading
China-focussed SkyTeam bucks mediocre national lounge trend
With a new shared facility in Beijing due to open “in the coming weeks”, airline alliance SkyTeam is pushing the boundaries of Chinese airli... Continue Reading
Singapore Airlines’ outdated regional biz and service disappoint
The smallest aircraft in the Singapore Airlines fleet is its Airbus A330-300, used on regional routes of between an hour and eight hours. Ne... Continue Reading
Japan’s ancillary fee train seating offers model for airlines
Japan’s efficient, widespread and comfortable trains make it one of the few nations where high speed rail dominates over airlines for domest... Continue Reading
Why airlines need to spruce up first class ground services
First class is becoming increasingly luxurious in cabins at 38,000 feet, but are ground services falling behind? After a number of internati... Continue Reading
Delta Premium goes for biz-minus amenities, but average seat
Delta’s new premium economy seat — dubbed “Delta Premium” — is a fascinating if somewhat contradictory mix of well above-average amenities a... Continue Reading
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