Trickle-down passenger experience perceptions can boost safety
Talking with Qantas head of customer product and service development Phil Capps recently, the way the airline dealt with head impact criteri... Continue Reading
Tag Archives: Qantas
Qantas diversifies epiQure wine offering to foodies
Qantas’ frequent flyer epiQure online wine store is expanding to specialist foodie nosh and gift packs in the latest salvo of the fight for ... Continue Reading
ALPA: cargo pilots deserve safety from lithium battery fires too
With UN international airline body ICAO’s Air Navigation Commission expected to recommend a moratorium on shipments of lithium-ion batteries... Continue Reading
Bag drop issues: automated luggage systems drop the ball
Automated bag drop is the latest trend to cut costs at the airport. After checking in using a kiosk, phone or home-printed boarding pass, pa... Continue Reading
Four Qantas flights prove IATA’s point: crew are the #PaxEx decider
Cabin crew make or break a flight — it’s as simple as that. “The airline with a great seat and a bad crew will get a bad score no matter how... Continue Reading
Airbus A380 cracks 600 passenger ceiling and 400 passenger floor
Two decks. Four engines. Four classes. And fewer than four hundred passengers on board — or more than six hundred. That’s the reality of the... Continue Reading
Lufthansa Technik on course to deliver seatback iPad for Qantas
Lufthansa Technik is in final certification talks with safety authorities for a semi-embedded iPad inflight entertainment system destined fo... Continue Reading
What do you want in business class: seats or service?
Despite the increasing homogenisation of airlines as carriers merge to form ever-larger conglomerates, there are still differences in what a... Continue Reading
Airline lounges are as important as ever – including in economy
The revitalisation of airport lounges is often a sign that business and first class travel is booming — and a series of top-notch lounges ar... Continue Reading
American returns to Sydney, Qantas returns to San Francisco
American Airlines and Qantas are strengthening their trans-Pacific partnership with new flights on AA from Los Angeles to Sydney and the ret... Continue Reading
Airlines lead push for marriage equality for LGBT staff, customers
Airlines within the western world have long been significant employers and proponents of the lesbian, gay, bisexual and trans (LGBT) communi... Continue Reading
Regulators flag fire risk of charging portable IFE in galley carts
There is a new reason for airlines and air travelers to worry about the global infatuation with electronic devices powered by lithium-ion ba... Continue Reading
Op-Ed: How social media and virtual reality will reshape IFE
Having cut thousands of jobs last year in the midst of a $2 billion cost-cutting effort Qantas could certainly stand to gain from good press... Continue Reading
Op-Ed: Clear expectations key to passenger experience on alliances
“Star Alliance sees unity in diversity of culture and product,” RGN contributing editor Neelam Matthews writes this week from New Delh... Continue Reading
Amex gives passengers another reason to drop their airline loyalty
With its sixth airport lounge opening in Sydney this weekend, American Express is driving a stake into the ground: it wants to make the pass... Continue Reading
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