Op-Ed: Clear expectations key to passenger experience on alliances
“Star Alliance sees unity in diversity of culture and product,” RGN contributing editor Neelam Matthews writes this week from New Delh... Continue Reading
Tag Archives: Qantas
Amex gives passengers another reason to drop their airline loyalty
With its sixth airport lounge opening in Sydney this weekend, American Express is driving a stake into the ground: it wants to make the pass... Continue Reading
Navigating the premium passenger path with airline bubbles
Since the halcyon, rose-tinted, faintly blurry golden age of travel, airlines have provided Champagne to their premium passengers. Grape cép... Continue Reading
US major’s domestic first rebrand opens door to Premium Economy
A well-placed senior source within a major US international airline tells Runway Girl Network that the carrier is in advanced preparations f... Continue Reading
Qantas could enjoy big benefits from meal tray removal
Now departing: the economy meal tray. Qantas, which is in the midst of a cost-cutting program, is dropping the traditional carefully-arrange... Continue Reading
Air accident cluster makes travelers fearful; should they worry?
My friend Heni Herewini, who lives in New Zealand contacted me the other day with a question. Her son’s hockey team will be traveling on Mal... Continue Reading
Will loyalty cuts make us loyal to ourselves?
Loyalty can be a challenging concept to pin down. Customers and companies often come at it from wildly different perspectives, leaving a gap... Continue Reading
Op-Ed: Australia should remove ownership restriction
Airlines are the root of the global economy as well as regional economies. Airlines “tie” the six regions of the world together (North Ameri... Continue Reading
Asiana fine raises questions
The US Department of Transportation recently fined Asiana for violating the Foreign Air Carrier Family Support Act of 1997 in the aftermath ... Continue Reading
Premium Economy presents clear opportunity for US carriers
In 1999 United Airlines introduced Economy Plus seating. It is an extra 4-6 inches of legroom in a standard economy seat and is available fo... Continue Reading
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