Lessons airlines can learn from Thai’s famous Bangkok ground services
Though Thai Airways’ scheduled international flights have been grounded amid the COVID-19 crisis, and the carrier is restructuring thr... Continue Reading
Tag Archives: menu
What airlines can learn from Singapore Airlines’ Private Room
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
New Delta service is great; how about abridged version for red-eyes?
When an airline announces upcoming changes to its economy class meal service and soft product, it’s not usually for the better. Cuts of all ... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
Peeling back the PaxEx on Mango from Lanseria reveals sweet surprises
It’s not often that I have no hand in which airline I fly, but that is exactly what happened on a recent family trip to South Africa. As par... Continue Reading
Towards designing Instagram-worthy modern premium PaxEx
The days when business class was the sole domain of road warriors faxing their way across the world are as far gone as the at-seat fax machi... Continue Reading
Press Release: Qatar Airways launches new premium dining experience
Qatar Airways has launched an exciting new on-board dining experience for its Premium customers, starting with its European routes. The new ... Continue Reading
Thinking about unpredictable predictability and multi-meal menu design
Airlines are trying hard — and spending serious cash — to move beyond the “chicken-or-beef” stereotype for inflight food, especially in prem... Continue Reading
Evolving Eurobusiness shows LCC opportunity, legacy threat
After flying within Europe no fewer than nineteen times in 2017 and three times already this year, I’ve been reflecting on how premium trave... Continue Reading
Press Release: Air France adds ‘fun’ a la carte menu option
As of April 1, 2018, Air France will add a new menu to its A La Carte Menu selection on board long-haul flights*. The so-called “My Fun Menu... Continue Reading
BA pulls off a year-end feast in Club Europe, sort of
It’s a Christmas miracle: after a half-dozen flights during which I’d almost given up hope, British Airways finally served a decent meal in ... Continue Reading
Press Release: LATAM cooks up new recipe for international economy
LATAM Airlines Group today unveiled a new dining concept for the Economy cabin of its long-haul international flights (longer than seven hou... Continue Reading
BA retains DO & CO catering on NY, Chicago business and first routes
The bread and butter of British Airways’ business is the transatlantic market, particularly the almost shuttle service it operates between N... Continue Reading
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
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