SAS cuts outstation contract lounge, fast track access
Beleaguered Scandinavian carrier SAS is removing airport lounge and fast track benefits from the top fares on a wide swathe of its European ... Continue Reading
Tag Archives: lounges
United sets itself apart with Polaris lounge particulars
The first thing you notice when entering United Airlines’ Polaris business class lounge in Chicago O’Hare is that there is no mi... Continue Reading
Will Swiss kill the golden goose with $39 business lounge ancillary?
Swiss and its Lufthansa Group parent have long operated an unusual model of airline lounges: the Business Lounge for business class passenge... Continue Reading
Cathay’s much-delayed LHR lounges go full mid-century modern
It might be six months late, but Cathay Pacific’s new London Heathrow Terminal 3 business and first class lounge complex is truly beautiful.... Continue Reading
BA plans $65m JFK terminal upgrade, but is it enough?
British Airways is spending $65 million to renovate its New York JFK Terminal 7 home, and not before time. The existing terminal, built for ... Continue Reading
China-focussed SkyTeam bucks mediocre national lounge trend
With a new shared facility in Beijing due to open “in the coming weeks”, airline alliance SkyTeam is pushing the boundaries of Chinese airli... Continue Reading
Singapore Airlines’ outdated regional biz and service disappoint
The smallest aircraft in the Singapore Airlines fleet is its Airbus A330-300, used on regional routes of between an hour and eight hours. Ne... Continue Reading
Why airlines need to spruce up first class ground services
First class is becoming increasingly luxurious in cabins at 38,000 feet, but are ground services falling behind? After a number of internati... Continue Reading
Watch #PaxEx Minute: New first and “above first” innovations shine
In this episode of the #PaxEx Minute, Runway Girl Network contributing editor John Walton highlights how first class is still flourishing on... Continue Reading
British Airways first class aims to match Virgin biz with LHR “wing”
One of the passenger experience benefits for first class travellers has been missing for eight years at London Heathrow’s Terminal 5, the ho... Continue Reading
From hot tubs to gourmet butter: Over-the-top lounge amenities
Hot showers with fluffy towels? Dining rooms with white linens and tableside service? Cocktail lounges where top-shelf is the only shelf? Ps... Continue Reading
OpenSkies’ Orly, JFK lounge, airport services big hits and big miss
In the battle for business travellers between Paris and New York, British Airways’ OpenSkies subsidiary is punching above its three-757 weig... Continue Reading
Star finds fitting LCC partners into alliance is still complex
ZURICH — Star Alliance’s initial “connecting partner” program for low-cost carriers to interline — and to an extent recognise alliance benef... Continue Reading
SkyTeam, Star Alliance set customer service agendas for the year
The SkyTeam and Star Alliance groupings have announced new initiatives that will further their IT investments and, eventually, benefit passe... Continue Reading
Lufthansa’s JFK Senator Lounge demonstrates perils of outsourcing
Lufthansa operates three flights daily from New York JFK to its hubs at Frankfurt and Munich, with a high percentage of premium passengers o... Continue Reading
1