When light loads reduce the value proposition of Delta’s Comfort+
What is in-seat power worth on a transatlantic flight? This is the question your author faced when considering seat assignments on a recent ... Continue Reading
Tag Archives: JFK
JetBlue goes retro to re-launch Palm Springs service
JetBlue is not old enough to really go retro but that didn't stop the company. And when it introduced its 1960s retro-jet last week it went ... Continue Reading
JetBlue’s experience design secret: a crowdsourced music playlist
Next month one airline will celebrate a very odd anniversary, and although it won’t be announced with parties or banners, or even logo-print... Continue Reading
From hot tubs to gourmet butter: Over-the-top lounge amenities
Hot showers with fluffy towels? Dining rooms with white linens and tableside service? Cocktail lounges where top-shelf is the only shelf? Ps... Continue Reading
A last gasp for Delta’s Narita hub
Delta is finally dismantling its hub at Tokyo-Narita. Citing unfair competition it will slash service this fall, with two US flights termina... Continue Reading
Business is king on BA’s completed super-high-J 747 refit
British Airways is doubling down on its bread and butter Club World business class with the completion of nose-to-tail refits of eighteen of... Continue Reading
Why daytime to Europe is a great option for US coach flyers
Fawn over your multi-course meals, IFE content selection or even the breadth of the duty free goods on offer. For me, getting across an ocea... Continue Reading
Lufthansa’s transatlantic redeye: the perils of relying on efficiency
Shuttling backwards and forwards across the Atlantic this last month on three separate airlines, I’ve had a lot of time to reflect about the... Continue Reading
Lufthansa’s JFK Senator Lounge demonstrates perils of outsourcing
Lufthansa operates three flights daily from New York JFK to its hubs at Frankfurt and Munich, with a high percentage of premium passengers o... Continue Reading
Lufthansa highlights need for gender parity on Women’s Day
In 2011, the Lufthansa Group set itself the goal of increasing the percentage of women in management positions by 30% by 2020. Since then, o... Continue Reading
Asiana spikes first class while Korean Air re-ups
South Korea’s two main full-service airlines are in the middle of a fascinating divergence of opinion on the future of first class, and it’s... Continue Reading
What is business class, in the age of longhaul LCCs?
What does longhaul business class mean to you? Is it a flat (or nearly flat) bed? Lounge access? Better food and drinks? The diversification... Continue Reading
US DOT data show clear cost advantage for new aircraft
It has been seven months since we took a look at the changing face of the transcon market between LAX and JFK. The US Department of Transpor... Continue Reading
ACI’s Angela Gittens blazes trail for women
It’s always refreshing to find evidence of women making their mark in the aviation industry. A survey of American domestic carriers’ b... Continue Reading
Delta embraces coach amid flatbed transcon frenzy
In the emerging US transcontinental bloodbath where flatbed seats are the weapon of choice for American, United and JetBlue, Delta Air Lines... Continue Reading
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