A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
Tag Archives: Finnair
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
New year, new sustainable goals in commercial aviation
If 2019 was the year of “Flight Shame”, 2020 may just be the year of “Flight Redemption” as airlines big and small roll out (or at least, pu... Continue Reading
Virgin retrofitting new A350 with redesigned table in business
No airline wants to start retrofits immediately after a new aircraft and new seat goes into service, but Virgin Atlantic is having to do so ... Continue Reading
Where supersupplier Safran sits as airframers go vertical
As recently as a year ago, the message from commercial aircraft manufacturers about the growing cadre of supplersuppliers was one of distrus... Continue Reading
Press Release: Finnair flies ‘Push for change’ biofuel flights from SFO
Finnair is flying the first biofuel flights backed by its “Push for change” carbon decreasing initiative this week. The first Finnair flight... Continue Reading
Designing delight in-flight with simple pleasures
Delta Air Lines’ recent announcement that it will offer economy passengers flying international routes an upgraded experience, includi... Continue Reading
Press Release: Finnair offering Internet on all Airbus flights in Europe
Finnair’s entire narrowbody Airbus fleet is now equipped with Internet connectivity. It means you can enjoy the best-in-market infligh... Continue Reading
Viasat bridges the gap to global Ka-band coverage
For airlines that want to take advantage of a single inflight connectivity provider globally, but still want Viasat’s regional Ka-band servi... Continue Reading
Ultima Thule: Finnair’s iconic glasses turn fifty
On the banks of a small lake in a tiny Finnish village sits the glass factory where every single one of Finnair’s signature Ultima Thule gla... Continue Reading
Cathay still fixing Safran seats, lavatories on even new A350s
Seat materials separating from their structures. Toilets taped together. Lavatories sealed with shabbily rough caulking. That’s not what Cat... Continue Reading
It must have been lunch: Finnair works with Roxette on meal soundscapes
It’s well known that the cabin altitude and humidity of an airliner affects the way food tastes. But, research used by Finnair has shown, so... Continue Reading
How two key Finnair programs use diversity to drive results
Airlines are global companies, and perhaps more than any other business have the opportunity to learn from the diversity of their staff memb... Continue Reading
Finnair begins analyzing Viasat IFC data with portal focus
With its rollout of Viasat-provided Ka-band inflight Internet operating over much of Europe via the Eutelsat KA-SAT satellite, Finnair is in... Continue Reading
Delving inside the popular airline metric Net Promoter Score
The complexities of airline service provision mean that comparing passenger experience across carriers can be a difficult task. What’s a ‘go... Continue Reading
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