Watch #PaxEx Minute: When even a svelte trio of men are squashed
In this episode of #PaxEx Minute, RGN contributing editor John Walton discusses the soft and hard product on United’s first Boeing 777... Continue Reading
Tag Archives: comfort
Lufthansa’s commodity product challenge considered
How do we kill the idea that air travel is a commodity? As someone who is not particularly keen to pay more but who also wants a little bit ... Continue Reading
Delta makes strategic competitive move with free meals on some flights
Travelers like free meals on longer flights. This statement is not hard to believe on its face, but Delta Air Lines has gone so far as to re... Continue Reading
Business class problems: stowing the softest soft product
Watching my Runway Girl Network colleagues Harriet Baskas, Seth Miller and Jason Rabinowitz — and a bevy of other US media — trying out the ... Continue Reading
Polaris is peachy on United 777, but coach class crush is real
United Airlines yesterday took its new Polaris product to the skies on the first Boeing 777-300ER to feature the new business class seats. D... Continue Reading
Lufthansa’s mediocre business class problem bites on the A350
The upward pressure on business class from premium economy (and even the cheap seats down back) is hitting Lufthansa even more clearly than ... Continue Reading
Designers deliver #PaxEx innovations for all five senses
Air travel can be an assault on the senses, but designers are working hard to turn what can feel like an overwhelming experience into a #Pax... Continue Reading
Iberia CCO explains carrier’s long-haul IFEC decisions
Despite opting to pair Panasonic’s eX2 IFE system with Gogo’s 2Ku cabin-connectivity service for its Airbus A340-600 and A330-300 fleets, IA... Continue Reading
Watch #PaxEx Minute: Hard product, soft product, and more
In this episode of #PaxEx Minute, RGN contributing editor John Walton talks about how airlines are working to achieve the right mix in hard ... Continue Reading
Creating a first class wine list amidst cutbacks in the global age
How do you make a first wine list truly first class? It’s a complicated task, especially for a global airline. To an extent, Qantas, Alitali... Continue Reading
What’s the token? Challenges of inflight customization and identity
Demand for customization of the airline passenger experience is growing from airlines and from passengers, largely driven by the increasingl... Continue Reading
The good and the not so good of LA area airport shifts
Some think of Los Angeles in terms of palm trees and beaches and boardwalks. For me it is just a mess of interstates and airports. And those... Continue Reading
Philippine Airlines’ new three-cabin A330 wows with details
Philippine Airlines might sound like an unlikely bellwether of passenger experience trends, but the airline’s pivot from ultra-high-density ... Continue Reading
Considering the impact of American’s MAX entertainment decision
American Airlines’ recent confirmation that it will not include seatback entertainment on its Boeing 737 MAX fleet – part of a b... Continue Reading
Slipping and staggering into AIX
How much could an airline charge for an 18” diagonal screen in economy? How about for a middle economy seat that is 20.8” wide, bigger than ... Continue Reading
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