British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Tag Archives: check-in
Evolving Eurobusiness shows LCC opportunity, legacy threat
After flying within Europe no fewer than nineteen times in 2017 and three times already this year, I’ve been reflecting on how premium trave... Continue Reading
Five steps airlines should take to improve outstation #PaxEx
As a general rule, airlines are better at delivering passenger experience from their own hubs than they are from outstation airports, where ... Continue Reading
New Amadeus payment system should help airlines and pax alike
A new system, developed by Amadeus in partnership with payment systems provider Ingenico Iberia, will allow airlines, ground handlers and ai... Continue Reading
Press Release: Rockwell buys UK self-service bag drop specialist
Rockwell Collins (NYSE: COL) has acquired Pulse.Aero Limited, a UK-based company specializing in self-service bag drop solutions and airline... Continue Reading
BA plans $65m JFK terminal upgrade, but is it enough?
British Airways is spending $65 million to renovate its New York JFK Terminal 7 home, and not before time. The existing terminal, built for ... Continue Reading
Singapore Airlines’ outdated regional biz and service disappoint
The smallest aircraft in the Singapore Airlines fleet is its Airbus A330-300, used on regional routes of between an hour and eight hours. Ne... Continue Reading
United goes full Spirit with Basic Economy, teases proper PE
United Airlines today announced its Basic Economy product in advance of an investor call, offering both the reduced level of service and the... Continue Reading
Press Release: Rockwell aims to streamline #PaxEx at YYC terminal
YYC Calgary International Airport recently opened the doors of its new, $1.6 billion international terminal. The new facility doubles the si... Continue Reading
British Airways first class aims to match Virgin biz with LHR “wing”
One of the passenger experience benefits for first class travellers has been missing for eight years at London Heathrow’s Terminal 5, the ho... Continue Reading
Press Release: India’s IGI airport adopts mobile passenger processing
Passengers using Indira Gandhi International Airport (IGI) in India can now check in faster due to the implementation of Rockwell Collins’ n... Continue Reading
Press Release: Dublin Airport deploys bag drop with Rockwell Collins
Rockwell Collins, working in conjunction with Pulse.aero, has recently deployed two major self-service bag drop zones in Terminals One and T... Continue Reading
SkyTeam, Star Alliance set customer service agendas for the year
The SkyTeam and Star Alliance groupings have announced new initiatives that will further their IT investments and, eventually, benefit passe... Continue Reading
Can you really use Apple Watch boarding passes to travel?
Wearables are the big buzz in the aviation industry right now, whether it’s for passengers or for crew. Yet most of the analysis on the way ... Continue Reading
London Heathrow Terminal 2 has a long way to go
London Heathrow’s Terminal 2 — The Queen’s Terminal, as signs at the entrance trumpet — is the newest facility at LHR, opened in June 2014 a... Continue Reading
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