DOT service animal rule lifts some proposed burdens on handlers
US Department of Transportation officials have formally amended the Air Carrier Access Act to ensure airlines are not required to recognize ... Continue Reading
Tag Archives: check-in
Press Release: Star Air picks Collins to integrate passenger processing
India-based Star Air is transforming its technologies for passenger processing by implementing Collins Aerospace’s ARINC PaxLinkSM Passenger... Continue Reading
The Eurotunnel’s Channel Tunnel car shuttle shines during COVID
Travel between Europe and the UK has changed to an almost unrecognisable extent during the COVID-19 pandemic. With the UK’s unilateral two-w... Continue Reading
Airports roll out contactless common-use kiosk experiences
In a bid to rebuild passenger confidence in air travel, airport operators around the world are partnering with the leading providers of comm... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Etihad to test tech that identifies medically at-risk travelers
Etihad Airways has partnered with Australian company Elenium Automation to trial new technology that enables self-service devices at airport... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Basic economy on China United: the future of domestic Chinese flying?
I learned the hard way that China United Airlines’ ancillary revenue must be decent. A wholly-owned subsidiary of the China Eastern Group, i... Continue Reading
Customer service incompetence colors Thai Airways travel experience
This was a review I had been looking forward to writing for some time. After spending weeks in Southeast Asia filming in the jungle without ... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Behind the scenes of Gran Canaria airport’s impressive infrastructure
Arriving into Gran Canaria airport, it feels like any other efficient, cheap and cheerful holiday airport in Europe. Most passengers arrive ... Continue Reading
Why I always say yes to Spirit Airlines’ Big Front Seat
When I tell people that I have booked a flight on Spirit Airlines, I typically receive one of two reactions. The most typical, and least inf... Continue Reading
Melbourne Airport focuses on design with shared use checkins
New technologies, space constraints and cost reductions via self-service options are driving airports to innovate in how they allocate and o... Continue Reading
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
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