Japan Airlines offers a masterclass in how to build a first class wine list
For wine aficionados, it’s rare to find an airline offering as impressive a list of options as Japan Airlines did on my recent first class f... Continue Reading
For wine aficionados, it’s rare to find an airline offering as impressive a list of options as Japan Airlines did on my recent first class f... Continue Reading
After a delay of nearly a year, Qantas has opened its surprisingly large new lounge at London Heathrow terminal 3, and the initial launch im... Continue Reading
Almost exactly three years ago, a senior passenger experience executive from Delta Air Lines sat down with me at the APEX Expo and laid out ... Continue Reading
From the looks of things, we’ve seen Emirates’ last fully flat bed without direct aisle access — at least on the Boeing 777-300ER. The Dubai... Continue Reading
Even the most jaded of industry observers were wowed by Emirates’ new first class suite this week in Dubai: insane, stunning — but is it the... Continue Reading
Expectations were high for Singapore Airlines’ new seating reveal, but I must admit to doing a strong double-take when I saw the first image... Continue Reading
On a couple of recent Korean Air flights, I was reminded just how enjoyable it is to watch a concert on a plane, and also reminded how few a... Continue Reading
Ten years after first class suites appeared on Singapore Airlines’ Airbus A380 aircraft, the airline seems set to wow the passenger experien... Continue Reading
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Lufthansa First Class: this grande dame of the sky has long been held up as an example of how to do first class right, elegantly, but withou... Continue Reading
Custom cabin and seat, or one that’s actually produced to time, cost and budget? That’s a key question facing airlines today as they balance... Continue Reading
In a sign that the premium travel market is surging in importance for Air New Zealand, the Kiwi carrier is now in possession of its latest B... Continue Reading
What a delight it is to find an Airbus A350 on a three-hour flight within Europe! Flying me back from a day of interviews in Helsinki, Finna... Continue Reading
Airlines and their inflight entertainment providers have struggled over the last couple of decades to provide a differentiated IFE experienc... Continue Reading
Ten years ago, Cathay Pacific’s first class seat on its Boeing 777-300ER aircraft was almost as much a gamechanger for the commercial aviati... Continue Reading
1