Colombia’s Wingo goes for fresh, friendly and unpretentious vibe
Copa Holdings’ new Colombian subsidiary Wingo is positioning its passenger experience, sales and ticket-distribution strategies to appeal to... Continue Reading
Services
Six ways airlines use creative training to build confident cabin crew
Mixing a cocktail at 38,000ft with a little turbulence (shaken, not stirred) just as expertly as they snap into action in an emergency, flig... Continue Reading
Blurring of lines with competition building in Europe
What happens when an LCC runs out of smaller airports to serve? Frankfurt is set to receive service from Ryanair, another step in the blurri... Continue Reading
Women share what helped them cope during world’s longest flights
2016 has been the year of the ever lengthening flight route. Just these last ten months we’ve seen the launch of Auckland-Dubai on Emirates ... Continue Reading
How IATA World Passenger Symposium topics will affect travelers
A passenger-focused aviation conference that skips over seating? That's what we got at the 2016 IATA World Passenger Symposium in Dubai this... Continue Reading
London Heathrow third runway nowhere near a sure bet
This week’s announcement by the UK Government that it is throwing its weight behind a proposal to build a third runway at London Heathrow ma... Continue Reading
Successful Mint rollout prompts crew training refresh at JetBlue
Joanna Geraghty is bringing new meaning to the concept of hospitality as she leads a training program designed to “refresh” the ... Continue Reading
Farm-to-terminal trend continues with OTG’s new Newark arrival
The steady improvement of offerings in airport food courts, take-away counters and sit-down restaurants has transformed the task of finding ... Continue Reading
The $98,000 pair of airline sneakers
$98,100. It could be the price tag on the shiny hood of a 2017 Porsche Panamera or the down payment on a condo in Waikiki, but the reality i... Continue Reading
Small tweak to fare rules could have an outsized impact on travelers
It is only a small change. The word “departure” switched to “arrival” in certain fare rules. And it is going to have... Continue Reading
JetBlue’s experience design secret: a crowdsourced music playlist
Next month one airline will celebrate a very odd anniversary, and although it won’t be announced with parties or banners, or even logo-print... Continue Reading
#PaxEx TV: Gyrocopter joy and Galaxy Note 7 fiasco
Airline passengers are permitted to carry most portable electronic devices on board aircraft, but regulators and airlines are having to rema... Continue Reading
Thomas Cook turns the corner
Can an old dog learn new tricks? Thomas Cook is working on it, reinventing its business model in a few short years and showing signs of succ... Continue Reading
When great airport design is where you least expect it
Hating on airports is practically a whole genre of stand-up comedy today, and it’s no wonder; these places of motion and meeting have increa... Continue Reading
New partnership looks to turn flight delay lemons into lemonade
Anyone who’s ever flown regularly for business (or pleasure for that matter), undoubtedly has more than a few horror stories about ext... Continue Reading
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