Rose, Orchid, Plumeria: The significance of signature flowers
A rose by any other name may well smell as sweet, but when an airline incorporates a distinct flower into the brand, only the original will ... Continue Reading
Services
United goes full Spirit with Basic Economy, teases proper PE
United Airlines today announced its Basic Economy product in advance of an investor call, offering both the reduced level of service and the... Continue Reading
JetBlue goes retro to re-launch Palm Springs service
JetBlue is not old enough to really go retro but that didn't stop the company. And when it introduced its 1960s retro-jet last week it went ... Continue Reading
How Etihad uses cabin lighting as subtle destination marketing
“May I get you anything?” The flight attendant paused near the galley and turned to me. “Oh, I’m just playing in the light,” I replied, soun... Continue Reading
Colombia’s Wingo goes for fresh, friendly and unpretentious vibe
Copa Holdings’ new Colombian subsidiary Wingo is positioning its passenger experience, sales and ticket-distribution strategies to appeal to... Continue Reading
Six ways airlines use creative training to build confident cabin crew
Mixing a cocktail at 38,000ft with a little turbulence (shaken, not stirred) just as expertly as they snap into action in an emergency, flig... Continue Reading
Blurring of lines with competition building in Europe
What happens when an LCC runs out of smaller airports to serve? Frankfurt is set to receive service from Ryanair, another step in the blurri... Continue Reading
Women share what helped them cope during world’s longest flights
2016 has been the year of the ever lengthening flight route. Just these last ten months we’ve seen the launch of Auckland-Dubai on Emirates ... Continue Reading
How IATA World Passenger Symposium topics will affect travelers
A passenger-focused aviation conference that skips over seating? That's what we got at the 2016 IATA World Passenger Symposium in Dubai this... Continue Reading
London Heathrow third runway nowhere near a sure bet
This week’s announcement by the UK Government that it is throwing its weight behind a proposal to build a third runway at London Heathrow ma... Continue Reading
Successful Mint rollout prompts crew training refresh at JetBlue
Joanna Geraghty is bringing new meaning to the concept of hospitality as she leads a training program designed to “refresh” the ... Continue Reading
Farm-to-terminal trend continues with OTG’s new Newark arrival
The steady improvement of offerings in airport food courts, take-away counters and sit-down restaurants has transformed the task of finding ... Continue Reading
The $98,000 pair of airline sneakers
$98,100. It could be the price tag on the shiny hood of a 2017 Porsche Panamera or the down payment on a condo in Waikiki, but the reality i... Continue Reading
Small tweak to fare rules could have an outsized impact on travelers
It is only a small change. The word “departure” switched to “arrival” in certain fare rules. And it is going to have... Continue Reading
JetBlue’s experience design secret: a crowdsourced music playlist
Next month one airline will celebrate a very odd anniversary, and although it won’t be announced with parties or banners, or even logo-print... Continue Reading
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