New partnership looks to turn flight delay lemons into lemonade
Anyone who’s ever flown regularly for business (or pleasure for that matter), undoubtedly has more than a few horror stories about ext... Continue Reading
Services
To Buy. To Serve: British Airways goes full Ryanair on shorthaul food
It’s official: British Airways is replacing its passenger-cherished free bar service and light snack on European economy services with the s... Continue Reading
Dream job? SIA’s wine panelist Jeannie Cho Lee on selecting vino
Jeannie Cho Lee is one of three people charged with choosing what wines will appear on board Singapore Airlines’ flights. She is Asia’... Continue Reading
Comparable Europe, US on-time performances hide ATM differences
Although Europe and the continental US achieved almost-identical levels of punctuality in commercial flight departures and arrivals in 2015,... Continue Reading
Various factors encourage frequent French ATC strikes
The fact France has three different air traffic controllers’ unions and they don’t always take coordinated industrial action is a key reason... Continue Reading
Airline labs tout the benefit of failure when innovating
When it comes to innovation, the product cycle for airlines is typically measured in years, not days or weeks. Regulatory approvals, certifi... Continue Reading
Seniors, not disabled people, drive airline assistance provisions
A commonly quoted industry statistic is that one in every 100 air travel passengers requires assistance either at the airport or on the airc... Continue Reading
Podcast 038: Farm to tray table, how inflight food is evolving
Welcome to Episode 038 of the #PaxEx Podcast. Our guest for this episode is Nik Loukas, founder of the popular InflightFeed.com website, whe... Continue Reading
United filling in route gaps at San Francisco
Adding a pair of routes from the West Coast to the Midwest doesn’t generally lead to a significant shift in passenger flows. But for U... Continue Reading
#PaxEx TV: Indian carriers face off for foodies in the sky
In this episode of #PaxEx TV, Mumbai-based correspondent Neelam Mathews reports on how Indian carriers are tempting passengers’ taste buds i... Continue Reading
Podcast 037: Airline Guys talk cabin crew jobs, safety and service
Welcome to Episode 037 of the #PaxEx Podcast. Our guests for this episode are Sylvester Pittman and Darin Topham, two veteran former flight ... Continue Reading
APEX in talks over TripIt partnership but original hopes modified
APEX, the Airline Passenger Experience Association, has failed to secure buy-in from its members and an agreement with Concur in time to inc... Continue Reading
Uncertainty over Brexit impact evident at Farnborough Airshow
The 2016 Farnborough Airshow was, by most outward metrics, completely normal. Aircraft and supplier orders were announced, and new products ... Continue Reading
Havana operations set to fly for US carriers
A preliminary order for US airlines to offer service to Havana has been issued by the US Department of Transportation. The 20 daily flights ... Continue Reading
How airports are tackling taxi queue congestion with sensors
Anyone who has ever waited in a long, never-ending airport taxi queue or slogged through a seemingly endless line at customs can tell you th... Continue Reading
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