Air France-KLM’s Flying Blue gets gamified but lacks key details
In a bid to woo lucrative regular travellers to its frequent flyer programme, Air France-KLM is revamping Flying Blue with what the airline ... Continue Reading
Services
Ryanair continues to play hardball against pilot unionization efforts
Ryanair is refusing to meet with an unofficial pilots’ union that was formed in the wake of its recent crew rostering fiasco, and says... Continue Reading
RiM/MiM consolidate commerce platform amid Lufthansa consolidation
LSG Sky Chefs-owned Retail inMotion’s Media inMotion arm is looking to develop the company’s role as an airline servicing platform, with key... Continue Reading
Guestlogix shopping platform brings real-world tech to onboard retail
Guestlogix, the Toronto-based company best known for its point of sale machines, is pushing upstream after restructuring its operations, and... Continue Reading
Free service at Heathrow helps passengers shop and spend
Along with emporiums for tax or duty-free liquor, cosmetics, perfume, candy, cigars and cigarettes, many large international airports have c... Continue Reading
Don’t fret: 747s still a favorite for freight
As part of an industry-wide effort to modernize fleets, airlines such as Delta and United are retiring their gas-guzzling 4-engine Boeing 74... Continue Reading
BA retains DO & CO catering on NY, Chicago business and first routes
The bread and butter of British Airways’ business is the transatlantic market, particularly the almost shuttle service it operates between N... Continue Reading
Ryanair under fire for refusal to re-route stranded passengers with rivals
Ryanair is flying in the face of European law by refusing to pay for passengers caught up in its crew rostering debacle to take alternative ... Continue Reading
Finnair starts digital transformation with IBM/Apple maintenance apps
In any airline, the opportunities for business improvement using new digital tools are numerous — larger, indeed, than the development pipel... Continue Reading
From C-suite down, Finnair and its staff value social media
Finnair has long been at the forefront of airlines on social media, with successful online campaigns — both with and without the assistance ... Continue Reading
Ethiopian’s 767 refit to support four more years of service
If you thought that the Boeing 767’s heyday was over, Ethiopian Airlines’ recent decision to install Optimares’ fully flat ZEST seats on its... Continue Reading
Dylan’s Candy Bar brings pure imagination to JFK Terminal 4
When she first set out to create the “world’s largest confectionary emporium” in 2001, Dylan’s Candy Bar founder Dylan Lau... Continue Reading
American rolls out new bag tracking and alert feature for passengers
American Airlines’ passengers are set to get more and better insight into their checked baggage as it routes through the airline’s net... Continue Reading
Scandi-LCC Primera Air takes aim at short transatlantic routes
2017 is a thoroughly exciting time for passengers crossing the Atlantic, especially from western Europe to the northeastern United States. I... Continue Reading
Industry urged to remember today’s Snapchat user is next-gen flyer
If you think of Snapchat as just another annoying social media app for your kids to torment you with on wifi-enabled flights and road trips,... Continue Reading
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