UK passengers revolt over airport retail taxes
In what might just be the most British event of the entire year, British passengers are refusing to show their boarding passes to airside ai... Continue Reading
Nose to Tail
New LHR T5 Aspire lounge puts #PaxEx ball firmly in BA’s court
The most anticipated airport lounge of the year — certainly for British travellers — is now open at London Heathrow’s terminal 5, the home o... Continue Reading
Qatar’s denser 777 shows gulf widening between business, economy
Travelers sometimes wonder whether more spacious business and first class seats come at the expense of passengers further back in economy. T... Continue Reading
What do you want in business class: seats or service?
Despite the increasing homogenisation of airlines as carriers merge to form ever-larger conglomerates, there are still differences in what a... Continue Reading
Aer Lingus launches not-business-class European business class
Aer Lingus is returning to the premium market on select European flights with a new Aer Space shorthaul product, but the Irish carrier’s new... Continue Reading
Bandwidth constraints bite in North American skies
Like it or not, many people expect free wifi everywhere they go, whether it’s a hotel, coffee shop, or hurtling through the sky over five mi... Continue Reading
KLM goes direct aisle access in Dreamliner business class
Dutch airline KLM has a new set of renderings for its next-generation business class, based on the Zodiac Cirrus outward-facing herringbone ... Continue Reading
Airline lounges are as important as ever – including in economy
The revitalisation of airport lounges is often a sign that business and first class travel is booming — and a series of top-notch lounges ar... Continue Reading
British Airways sticks with first class on its bellwether 787-9
British Airways is keping a first class cabin in one of the linchpins of its future longhaul fleet, an indication that the airline intends t... Continue Reading
Happy birthday, dear PAX NAME, says United Airlines
United Airlines will soon be wishing passengers a happy birthday if they fly on the day they were born, with flight attendants notified by t... Continue Reading
New United amenity kit aims for younger business/first flyers
United Airlines is hoping to attract a younger business and first class market as it sets a surprisingly upmarket tone with a new amenity ki... Continue Reading
BA doubles down on OpenSkies with new Paris lounge
Despite signs that British Airways’ OpenSkies subsidiary was starting to lose its appeal to parent group IAG, BA is sending a signal that it... Continue Reading
Air Astana passenger experience exceeds expectations…for now
Air Astana, the Kazakh national carrier, invited me to experience its Boeing 757 longhaul service as part of a media visit recently. The air... Continue Reading
Etihad’s secret Residence lounge at Heathrow cranks up VIP service
If you’re dropping a cool $20,000 to spend seven hours in Etihad’s Residence first class one-bedroom suite, you might expect more than just ... Continue Reading
As the Boeing 777 evolves into 777X, thoughts turn to #PaxEx
Boeing’s best-selling widebody 777 is celebrating 20 years of revenue service, and with more than 1,300 delivered into the worldwide fleet i... Continue Reading
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