Philippine Airlines’ new three-cabin A330 wows with details
Philippine Airlines might sound like an unlikely bellwether of passenger experience trends, but the airline’s pivot from ultra-high-density ... Continue Reading
Nose to Tail
Key business class themes arise from Crystal Cabin shortlist
It might seem that new business class seats are a dime a dozen these days. Indeed, even the shortlisted entrants for the Crystal Cabin Award... Continue Reading
To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
Korean Air picks same B/E Apex seat for 787-9 business and first
In the battle for the evolving business and first class passenger market, we’re seeing many airlines make remarkable hard product choices fo... Continue Reading
Learning from United’s beating, American rolls out Basic Economy
And then there were three. American Airlines this week announced details of its long-awaited Basic Economy product, joining Delta and United... Continue Reading
Singapore Airlines’ first class Private Room could use an update
Flying in Singapore Airlines first class out of Changi on a frequent flyer mileage ticket recently, I stopped in at the airline’s Private Ro... Continue Reading
BA Club World dine-on-demand: recipe for disaster?
British Airways seems to be planning to unveil a major business class food revamp when it announces its new Club World seats in the next few... Continue Reading
What will Qantas’ forthcoming 787 premium economy look like?
Qantas has unveiled the staggered business class seat and its narrowest ever economy seat for its Boeing 787-9, an aircraft that will prove ... Continue Reading
Qatar starts dropping hints about new “superbusiness” seats
2017 marks the third year that Qatar Airways CEO Akbar al Baker has been promising a new “superbusiness” class seat for his airline, but now... Continue Reading
When you find yourself mulling a mileage run on JetBlue
Maybe taking five weeks off from travel has affected my brain. I’m actually considering a “mileage run” on an airline that... Continue Reading
Surprise Qantas business outshines usual NZ Jetconnect
Qantas’ flights between New Zealand and Australia are, in some ways, an odd bunch. Operated by cheaper New Zealand subsidiary Jetconnect, wh... Continue Reading
Time to put the “service” back in Passenger Service Unit
Take a moment to think about how you’re feeling right now, reading this. Are you too hot? Too cold? Is it too bright, or too dim? In most of... Continue Reading
Priority Pass hits milestone, but are outstation lounges worth it?
Lounge membership programme Priority Pass hit a thousand-lounge milestone this year, and with a growing number of frequent flyer-aimed credi... Continue Reading
Snack sponsorship? Delta chews on fresh ideas with new rollout
Acknowledging that the pendulum may have swung too far in the direction of bare bones service on board, some airlines are bringing back prod... Continue Reading
SAS cuts outstation contract lounge, fast track access
Beleaguered Scandinavian carrier SAS is removing airport lounge and fast track benefits from the top fares on a wide swathe of its European ... Continue Reading
8