What airlines can learn from Australia’s Indian Pacific transcon train
Travelling by rail across Australia between Sydney and Perth on the fabled Indian Pacific is truly a pleasure trip rather than purely a mean... Continue Reading
Nose to Tail
Business class problems: stowing the softest soft product
Watching my Runway Girl Network colleagues Harriet Baskas, Seth Miller and Jason Rabinowitz — and a bevy of other US media — trying out the ... Continue Reading
Polaris is peachy on United 777, but coach class crush is real
United Airlines yesterday took its new Polaris product to the skies on the first Boeing 777-300ER to feature the new business class seats. D... Continue Reading
Lufthansa’s mediocre business class problem bites on the A350
The upward pressure on business class from premium economy (and even the cheap seats down back) is hitting Lufthansa even more clearly than ... Continue Reading
Creating a first class wine list amidst cutbacks in the global age
How do you make a first wine list truly first class? It’s a complicated task, especially for a global airline. To an extent, Qantas, Alitali... Continue Reading
The good and the not so good of LA area airport shifts
Some think of Los Angeles in terms of palm trees and beaches and boardwalks. For me it is just a mess of interstates and airports. And those... Continue Reading
Philippine Airlines’ new three-cabin A330 wows with details
Philippine Airlines might sound like an unlikely bellwether of passenger experience trends, but the airline’s pivot from ultra-high-density ... Continue Reading
Key business class themes arise from Crystal Cabin shortlist
It might seem that new business class seats are a dime a dozen these days. Indeed, even the shortlisted entrants for the Crystal Cabin Award... Continue Reading
To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
Korean Air picks same B/E Apex seat for 787-9 business and first
In the battle for the evolving business and first class passenger market, we’re seeing many airlines make remarkable hard product choices fo... Continue Reading
Learning from United’s beating, American rolls out Basic Economy
And then there were three. American Airlines this week announced details of its long-awaited Basic Economy product, joining Delta and United... Continue Reading
Singapore Airlines’ first class Private Room could use an update
Flying in Singapore Airlines first class out of Changi on a frequent flyer mileage ticket recently, I stopped in at the airline’s Private Ro... Continue Reading
BA Club World dine-on-demand: recipe for disaster?
British Airways seems to be planning to unveil a major business class food revamp when it announces its new Club World seats in the next few... Continue Reading
What will Qantas’ forthcoming 787 premium economy look like?
Qantas has unveiled the staggered business class seat and its narrowest ever economy seat for its Boeing 787-9, an aircraft that will prove ... Continue Reading
Qatar starts dropping hints about new “superbusiness” seats
2017 marks the third year that Qatar Airways CEO Akbar al Baker has been promising a new “superbusiness” class seat for his airline, but now... Continue Reading
1