Burled walnut and outdated seats one last hurrah for Emirates 777?
From the looks of things, we’ve seen Emirates’ last fully flat bed without direct aisle access — at least on the Boeing 777-300ER. The Dubai... Continue Reading
Nose to Tail
How much of a game changer is Emirates’ new first class suite?
Even the most jaded of industry observers were wowed by Emirates’ new first class suite this week in Dubai: insane, stunning — but is it the... Continue Reading
SIA’s new A380 business class surprises but for the right reasons?
Expectations were high for Singapore Airlines’ new seating reveal, but I must admit to doing a strong double-take when I saw the first image... Continue Reading
In praise of airlines featuring concerts on inflight entertainment
On a couple of recent Korean Air flights, I was reminded just how enjoyable it is to watch a concert on a plane, and also reminded how few a... Continue Reading
Singapore Airlines aims for perpendicular suites in first class mockups
Ten years after first class suites appeared on Singapore Airlines’ Airbus A380 aircraft, the airline seems set to wow the passenger experien... Continue Reading
The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Lufthansa first class largely delivers on its well-earned reputation
Lufthansa First Class: this grande dame of the sky has long been held up as an example of how to do first class right, elegantly, but withou... Continue Reading
Zones of flexible customisation grow in importance for premium seats
Custom cabin and seat, or one that’s actually produced to time, cost and budget? That’s a key question facing airlines today as they balance... Continue Reading
Air NZ picks new premium-heavy 787 for Houston route
In a sign that the premium travel market is surging in importance for Air New Zealand, the Kiwi carrier is now in possession of its latest B... Continue Reading
Finnair’s London A350 is a refreshing change from Eurobusiness norm
What a delight it is to find an Airbus A350 on a three-hour flight within Europe! Flying me back from a day of interviews in Helsinki, Finna... Continue Reading
Seeking out immersive entertainment options for premium cabins
Airlines and their inflight entertainment providers have struggled over the last couple of decades to provide a differentiated IFE experienc... Continue Reading
Cathay first needs a soft product focus and soon a hard product upgrade
Ten years ago, Cathay Pacific’s first class seat on its Boeing 777-300ER aircraft was almost as much a gamechanger for the commercial aviati... Continue Reading
Zodiac talks next-gen Cirrus with ergonomic and storage updates
In a quality-focussed yet increasingly segmented business class market where some airlines are looking to create a more premium feel to thei... Continue Reading
Thompson Vantage Solo sets the bar for premium narrowbody business
Fully flat business class beds with direct aisle access on narrowbody aircraft will become increasingly important in the next cycle of airli... Continue Reading
Austrian Airlines unveils distinctly average premium economy
Austrian Airlines is the latest member of the Lufthansa Group to add a premium economy section, with both the airline’s Boeing 767 and 777 f... Continue Reading
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