Flying with kids: The Camaraderie of Coach
Anyone who tells you that flying with kids in coach is easy is either fibbing or has never done it. Because no matter how much you prepare o... Continue Reading
Nose to Tail
Cathay’s 2010-era business seat is solid, but needs changes
Cathay Pacific finds itself in a sticky financial situation, and its passenger experience reality doesn’t look like a bed of roses either, g... Continue Reading
$500 for a door? Delta starts charging for better biz PaxEx
How much would you pay for a business class flight with a door on it? Delta, it seems, thinks it can soak passengers for an extra five hundr... Continue Reading
Airframers can’t shift all responsibility for narrowing seats
In January 2015, RGN published an article entitled “Why I tell people to avoid flying on a 787“. Two and a half years later, the piece... Continue Reading
Airberlin doubles up and doubles down on Eurobusiness
In what feels like a counterpoint to the rest of the European business class passenger experience, Airberlin is doubling down on Eurobusines... Continue Reading
Eulogy for a proper British Airways afternoon cream tea
Allow me for a moment to bring you on an unashamedly rose-tinted journey down passenger experience memory lane, all the way back to my child... Continue Reading
WestJet set for long-haul low-cost premium #PaxEx opportunity
As a new generation of long-haul low-cost carriers arrive, and an increasing number of full service carriers either spin off part of their o... Continue Reading
Stingy snack policy aside, BA premium economy largely delivers
When I choose to buy premium economy over a regular coach class seat, it is all about the space. As airlines continue to put the squeeze on ... Continue Reading
Is British Airways’ First Wing just lipstick on a horselamp?
Understanding that travellers who pay a premium value a premium airport experience, airlines are increasingly investing in fast-track and el... Continue Reading
Qantas redesigns iconic tableware for 787 generation
Sometimes, airlines create a classic when they and their designers create a new element of the inflight service. Perhaps the best example of... Continue Reading
Five steps airlines should take to improve outstation #PaxEx
As a general rule, airlines are better at delivering passenger experience from their own hubs than they are from outstation airports, where ... Continue Reading
Jade-tinted Cathay Pier lounge sums up colonial perspective problem
I always want to like Cathay Pacific. The airline created the signature business class product of this decade, the second-generation Zodiac ... Continue Reading
Basic Economy, you say; how about Basic Business?
Is it time to consider a “basic business” class product as viable? According to one major airline CEO who spoke with your author, the ... Continue Reading
Broad horizon for next-gen large narrowbody premium #PaxEx
Whatever happens in the middle of the market — to be filled by what Boeing calls the NMA and everyone else calls the 797, and by Airbus’ A32... Continue Reading
United’s Zodiac Polaris 767 beats Vantage on American, Delta
If there’s anywhere that the venerable Boeing 767 continues to serve passengers well, it’s in the United States. That’s certainly been the c... Continue Reading
2